Telephone Receptionist

At Your Office & PA, we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call.

We are proud to support businesses by delivering seamless, top-quality service with a personal touch.

We are excited to invite applications for the role of Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire.

This is a temporary part time position offering a competitive salary and the opportunity to work in a friendly, fast paced environment over the summer months.

This role requires flexible working between 09:00 to 17:00 Monday to Friday, and candidates must be available to work from the last week of July through to the end of the second week of September, with no holidays or time off during this period.

About the Role

As a Telephone Receptionist, you will play a key role in ensuring exceptional customer service and representing the company in a professional manner at all times by:

• Professionally handling inbound calls for a variety of different companies.
• Accurately recording details and promptly relaying messages.
• Managing a diverse range of enquiries with efficiency and professionalism.
• Making outbound calls when required.
• Keeping up to date with new customers and information.
• Using and maintaining Your Office & PA's database system.
• Completing any other duties and tasks requested in line with business needs.

What We're Looking For

We are seeking highly motivated candidates who excel in communication and thrive in a dynamic setting.

Key skills and attributes include:

• Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
• Professional telephone manner: A confident, polished and courteous approach to customer interactions.
• Attention to detail: Strong listening skills with the ability to accurately capture and relay information.
• Tech savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills.
• Adaptability: Comfort working in a high energy environment with the ability to multitask and manage varied queries.
• A good level of spelling and grammar: Essential for accurate message recording and communication.
• Excellent time keeping and attendance: A reliable and punctual approach to work.
• Proven customer service skills and experience: Previous roles in customer service, reception, or inbound call handling are highly desirable.

Why Join Us?

A collaborative, supportive team environment.

The chance to work with a wide range of businesses and industries.

Flexible working hours between 09 00 (Monday to Friday), working hours to be discussed at the interview stage.

Pay Rate: £12.75 per hour.

Contract: To be discussed at the interview stage.

Location: Runcorn, Cheshire, easily commutable from Widnes, Frodsham, Helsby, Preston Brook, Daresbury, and surrounding areas.

Who Should Apply?

If you have experience as a Telephone Receptionist, Virtual Receptionist, Inbound Call Handler, or Customer Service Advisor, we'd love to hear from you.

This temporary part time summer role is ideal for candidates looking to gain valuable experience in a fast paced and supportive environment.

Ready to make an impact this summer?

Apply today and play an important role in supporting businesses across a wide range of industries.