Telemetry Controller

Telemetry Controller (24/7/365 shift pattern)

Role Description

The primary focus of the role is to provide a central control operations service for NI Water on a 24/7 basis. The Telemetry Controller will make a positive contribution to the achievement of NI Water's Key Performance Indicators, which include customer satisfaction, regulatory and environmental compliance.

The Telemetry Controller will work within the Alarm Management Centre, as part of the wider Intelligent Operations team.

Their primary role is to monitor, analyse and respond to alarms from NI Water's assets, enabling a timely response to operational and equipment issues, improving service delivery to our customers.

The Telemetry Controller will also be responsible for monitoring additional systems, and for communicating effectively with colleagues across the business and external stakeholders.

Please refer to the Candidate Brief below for further details of role responsibilities.

Applicants MUST be able to demonstrate in their application and where necessary at interview:

ESSENTIAL CRITERIA

1. A minimum of five GCSEs, including English Language and Mathematics or equivalent AND a minimum of one years' experience in a customer centric or operational role, analysing and interpreting system data. OR (in the absence of GSCE qualifications) A minimum of two years' experience in a customer centric role or operational role, analysing and interpreting system data.

2. Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.

3. Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment.

4. Ability to work alone and use initiative, whilst contributing to wider team objectives.

5. Proficient in the use of MS Office applications including Excel, Word and Outlook.

Salary

This role offers a competitive remuneration package with a salary scale of £32,166 to £39,314 per annum (further pay award pending). This role also attracts a 24% allowance.

The starting salary will normally be at the first point of the scale.

Location

Westland House, Old Westland Road, Belfast, BT14 6TE

What we Offer

• Generous annual leave and public/privilege holidays
• Flexible working and family friendly policies
• Hybrid Working (applicable to some of our roles after three months following onboarding and training)
• Occupational sick pay
• Employee assistance programmes
• Cycle to work scheme
• One of the largest corporate volunteering schemes in NI

Award winning health and wellbeing programme which focuses on supporting four key area of employee health; Physical, Mental, Social and Financial

How to Apply

To submit your application, please click APPLY NOW.

For additional information about the role please download a Candidate Brief from the Additional Documents section below.

Closing date for submission of Applications: Monday 15th September 2025 at 10.00am

Interview date: Monday 22nd September 2025