Technology/Business Product Owner

Role Overview

Mercer Marsh Benefit (MMB) is a global leader in employee benefits consulting and management. MMB is a business of Marsh & McLennan. The UK business is recruiting an experienced Technology/Business Product Owner to lead and drive the success of our technology platforms and deliver business outcomes.

Responsibilities

• Provide vision and leadership in the ongoing development of our business technology.
• Serve as the primary business owner for the UK business's technology platforms, ensuring the technology delivers the best outcome to our teams, clients and the business.
• Manage the UK platform helpdesk team to best support the business.
• Work with the business to define and drive the vision, functionality, features and requirements of the platforms.
• Work closely with global Product Owners to align on the platform roadmap and action plans.
• Own, maintain and prioritise requirements and effective delivery of those requirements aligned to business priorities and outcomes.
• Work closely with technology teams to translate business requirements to technical solutions and ensure appropriate testing and validation of outcomes.
• Drive platform adoption and engagement by working with stakeholders and colleagues to ensure clarity of understanding, appropriate training and communications.
• Support compliance, security, and governance requirements from a business perspective.
• Develop and maintain a deep understanding of the platform's capabilities and areas for development and improvement aligned to business outcomes.
• Develop and maintain a strong understanding of business activities to drive business outcomes.
• Define and track key performance indicators (KPIs) to measure the success of the product and make data driven decisions.
• Foster a culture of continuous improvement by soliciting feedback and iterating on product features and processes.

Qualifications

• Experience in a Product Owner, systems analyst or business analyst role with proven experience of implementing system requirements.
• Effective communication skills across both technical and business stakeholders.
• The curiosity and enthusiasm to create simple and effective solutions for business problems.
• The ability and desire to develop close relationships with internal and external stakeholders and influencing skills to deliver business outcomes.

Preferred Skills

• Excellent Microsoft Office knowledge, including Visio, Excel and PowerPoint.
• Experience with product and workflow management tools (e.g., Aha, ADO, Confluence).
• In depth understanding of Agile methodologies (Scrum, Kanban, etc.) and working knowledge of Agile Frameworks.
• Experience of working within the Insurance Industry.
• Ability to prioritise features and tasks based on business value, customer impact, and resource availability and to manage multiple projects simultaneously.
• Strong analytical and problem solving skills.

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well being.

Equal Opportunities