Technology Support Specialist

Technology Support Specialist
Barbican/Hybrid Technology Permanent Full Time
Competitive salary available, depending on experience
37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Technology Support Specialist, you'll show demonstrable technical ability of Windows 10 and associated technologies such as backup and anti-virus, with a collaborative and concise communication style and, technical awareness and literacy of Microsoft cloud technologies such as Office365. You'll have strong problem-solving skills, ability to deliver excellent customer service and resolve incidents in a professional and timely manner.

As our Technology Support Specialist, you will:

• Provide desk-side support within the Nuffield Health Support Office's based in Epsom and Barbican, including an enhanced level of support for executive teams

• Deliver a rolling programme of PC refresh to ensure that all staff with eligible devices are proactively contacted to have their machine replaced and that the process runs smoothly

• Deliver excellent customer service throughout all engagement with the user to improve user satisfaction

• Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service

• Continually look for areas of improvement (process, technical, training) and bring these forward for consideration

• Ensure that everything Nuffield Technology does is considered against a backdrop of maintaining and improving security for our systems

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what's important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

Apply today It starts with you.