Technical Training Manager

We're looking for a Technical Training Manager to join our team in Leeds City Centre. This hybrid role offers flexibility, with two days in the office and three days working remotely. Sitting within the CTO Office and partnering closely with the People team, the Learning & Development Lead will shape how our organisation adopts and uses AI. As AI tools and AI-enabled products are introduced across the business, this role is responsible for designing and delivering the training, enablement, and change programmes that help colleagues build confidence and integrate these new capabilities into their day-to-day work. This is a hands on senior individual contributor role, acting as the bridge between the technical teams developing and implementing AI solutions and the people who use them. You will lead learning initiatives end to end, from identifying capability gaps and designing engaging learning experiences through to delivery, measurement, and continuous improvement. Success in this role will be defined by meaningful adoption, increased capability, and tangible business impact, rather than simply the volume of training delivered.

What will you be doing?

Design and deliver AI training programmes and learning resources tailored to different audiences and skill levels. Create practical enablement experiences, including workshops, hands on labs, office hours and self service learning content. Develop prompt engineering guidance, best practice materials and role based use cases that drive meaningful adoption. Embed responsible AI, security and data governance principles into all training and enablement activities. Partner with business and technology teams to support AI tool rollouts, adoption and change initiatives. Build scalable enablement frameworks, including rollout playbooks and champion networks. Gather user feedback to identify opportunities for improvement and influence future AI capabilities. Own the AI capability roadmap, identifying skills gaps and delivering targeted development initiatives. Support wider learning and development programmes as required. Track adoption, capability and business impact metrics, using insights to continuously improve outcomes. Manage relationships with external learning providers and technology partners to enhance capability development.

We tend to look for people with:

• Essential: Proven experience designing and delivering learning, enablement or technical training programmes within a fast paced, evolving environment.
• Hands on experience driving the adoption of AI tools and technologies, with a strong understanding of the factors that enable successful uptake and change.
• Strong knowledge of modern AI solutions, with the ability to translate complex concepts into engaging, practical learning for non technical audiences.
• Excellent training design, facilitation and presentation skills across both virtual and face to face environments.
• Ability to build credible relationships and collaborate effectively with technology, product and senior leadership teams.
• Data driven approach to learning, with experience measuring adoption, capability growth and business impact.

Desirable Experience

• Supporting large scale technology adoption or organisational change initiatives.
• Proven ability to build and develop champion networks, super user communities or communities of practice.
• Understanding of responsible AI, data governance, information security or compliance focused training.
• Experience using learning management systems (LMS), learning analytics and digital content creation tools.

What's in it for you?

• Competitive salary 25 days annual leave
• buy 5 days
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more.
• Matched pension contribution up to 10%
• Life assurance & income protection
• Exclusive Virgin Media O2 products, employee discounts and cashback offers on thousands of brands
• Access to electric car scheme
• 24 hours paid volunteering leave

Who we are:

a Liberty Global company, is a rapidly growing business services provider, specialising in tech enabled back office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you're curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates.

We're eager to hear from you, no matter your background. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can.

We're on a mission to redefine global business services with our tech enabled solutions, that deliver efficiency, scale and value for our customers. With over 20 years of experience, our team of passionate specialists have perfected an approach that deals with the demands of today and the markets of the future, so our customers stay one step ahead and unlock the freedom to grow. We leverage technology expertise and global perspective, to challenge conventional thinking, transform operational efficiency, and eliminate administrative complexity.

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