Technical Trainer & Warranty Claims Specialist (m/f/x)

Mazda stands, perhaps more than any other car manufacturer, for pioneering spirit and the drive to do things differently-and better. With numerous innovations and groundbreaking technologies in automotive engineering-such as the rotary engine or the Skyactiv-X powertrain-Mazda has consistently demonstrated over its more than 100-year history that it's worth taking on challenges and questioning existing conventions. This challenger mindset is deeply rooted in Mazda's history.

Technical Trainer & Warranty Claims Specialist (m/f/x)

We are seeking a skilled Warranty Claims Specialist & Technical Trainer to join our team in Klagenfurt (Austria). The successful candidate will manage warranty claims processing while delivering high-quality technical training to our dealer network. This dual role requires technical expertise, analytical skills and the ability to communicate effectively with dealers and customers on an international level.

• Process and manage warranty/goodwill claims according to company standards
• Prepare and conduct technical trainings to enhance service staff capabilities
• Develop training materials for different proficiency levels
• Support new vehicle launches through technical training preparation
• Investigate unusual claims and contribute to quality improvements
• Provide technical advice to dealers and coordinate with external trainers as needed

• 5+ years relevant experience, preferably in automotive after-sales
• English (mandatory), Croatian or related Slavic language (mandatory)
• Strong technical understanding (master mechanic preferred)
• Excellent communication skills
• Proficiency with office software and attention to detail
• Ability to handle multiple tasks and work effectively under pressure
• Team-oriented approach in a multicultural environment
• Willingness to work in Klagenfurt (Austria)

• Professional development in a dynamic automotive environment
• Collaborative team culture focused on quality and excellence
• Competitive compensation package
• Canteen, Mazda-Leasecar-program and pension fund

Join our team and play a vital role in maintaining our reputation for technical excellence while supporting our valued international dealer network. We will pay 40.000 Euro min. p.a., with the willingness to overpay generously, depending on your individual professional experience and qualification.

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