Technical Team Manager

Technical Claims Manager - MCL

Division: Davies Property ClaimsDepartment: Team MCLLocation: Home-BasedReporting to: Head of Operations, MCL

The Role in a Nutshell

You'll be the driving force behind a high-performing team of field-based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence - shaping standards, guiding adjusters, and ensuring our service stands out in the market.

What will your day look like:What You'll Lead & DeliverTeam Leadership - Build a motivated, engaged, values-driven team culture where people thrive.Operational Oversight - Keep Work In Progress under tight review to support smart resource planning.Financial Performance - Hit monthly and annual fee targets for the Technical Team.Quality & Compliance - Audit adjusters regularly and champion continuous improvement.Complaint Resolution - Own complaint cases, guide adjusters, and ensure swift, fair outcomes.Technical Authority - Provide expert guidance, maintain top-tier technical accuracy, and issue bulletins on legal/market developments.Client Excellence - Understand client needs, produce high-quality correspondence, and build strong relationships with insurers, brokers, and stakeholders.Collaboration - Work closely with colleagues to deliver outstanding results on individual and portfolio losses.Business Growth - Strengthen existing client relationships and help secure new opportunities.Cross-Group Integration - Leverage wider Davies Group capabilities to enhance policyholder outcomes.

Knowledge and Abilities:What You BringClaims Leadership Experience - Proven background in a similar technical or managerial role.Professional Progression - Progress toward ACILA/FCILA or equivalent is preferred.People Skills - Outstanding communication, influence, and relationship-building ability.High-Net-Worth & Property Expertise - Strong track record in general property adjusting and HNW claims.Major Loss Exposure - Experience with major losses is a strong advantage.Resilience & Adaptability - Comfortable under pressure and able to pivot quickly as priorities shift.Full UK Driving Licence - Clean and valid.Why This Role Matters

You'll be the technical backbone of the MCL team - the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast-moving environment and love shaping high-performing teams, this role gives you the platform to make a real impact.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan