Technical Support Specialist Brompton Technology Limited Full-Time Contract

Salary: Competitive, dependent on experience

Working hours: Full time

Contract: Permanent

Location: London, United Kingdom

Brompton Technology is the market leader in LED video processing for the most demanding applications, used on the world's biggest live events and for virtual production used on films and television. We design products that are platforms for software and that can gain new features over their working life - always with a focus on image quality, breadth of functionality, ease of use and reliability.

We also look ahead to anticipate what will be required from the LED screens of the future. This has led to exciting developments such as our Tessera G1 - the most powerful receiver card ever made for an LED panel and a platform for innovation.

We are a global team with a keen interest in the products we create and in innovation that addresses real needs. In everything we do, we aim to deliver the best-possible quality and the best-possible service. You should be similarly interested in the work involved and be able to adapt to changing priorities in a growing, dynamic industry.

Brompton offers a friendly, flexible and supportive working environment where you'll become part of a passionate team carving distinct roles for themselves in different parts of the world as we bring original, groundbreaking products and technology to market.

Job Summary

Brompton Technology has a great opportunity for a Technical Support Specialist. You should have confident communication skills and enjoy working with people. Strong electronic and IT-based technical skills are important, and ideally experience helping to solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows. Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the AV industry is not essential, particularly if you have a keen amateur interest in the field of AV and video, but it would be a positive.

Key Responsibilities

• Responding to technical support enquiries for Brompton products via phone or email
• Conducting service tasks, generating documentation and assisting with RMA's when needed
• Assisting customers with system designs and configuration for specific projects
• On-site support for major projects worldwide, including out-of-hours support
• Demonstrating products to potential customers and occasionally acting in a technical sales capacity
• Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide

Essential Skills and Qualifications

We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch.

• Strong problem solving capabilities and the tenacity to work through complex challenges
• Excellent written and verbal communication skills
• Thrive on interacting with people and working together to find solutions
• A basic understanding of electronics and electrical theory
• Good IT skills and a level of comfort working with both Windows and OSX operating systems
• The ability to prioritise appropriately when balancing multiple tasks
• The capacity to remain calm when working under pressure
• A commitment to maintaining consistently high quality outcomes
• A valid passport and a willingness to travel
• Experience in an equivalent technical support role
• A qualification in electronics, IT, or a related scientific field
• Experience working or assisting in a live production environment
• Experience working with or using video equipment, in particular LED video panels and digital content
• Experience of creating technical documentation (technical bulletins, how to guides etc)
• A working knowledge of CAD or drawing applications
• Written or verbal ability in foreign languages
• A further or higher qualification in electronics, IT or a related scientific field

Brompton Technology is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.