Technical Support Services Coordinator (9-month Fixed-Term Contract)

Technical Support Services Coordinator (9-month Fixed-Term Contract)

As the UK's national fire safety organisation, we work to identify the dangers of fire and help our clients reduce any fire-related risks. With the support of our fantastic team, our not-for-profit organisation continues to grow, making now a great time to start a career with the Fire Protection Association.

Our staff are at the heart of our business. We foster mutual respect and share a common vision: to make the built environment safer. Our team makes a difference in the industry and finds fulfilment in their work. We offer employees a sense of purpose and meaningful contribution.

We are looking for a highly organised Technical Support Services Administrator to join us on a 9-month fixed-term contract. You will support our Fire & Risk Services department, playing a key role in delivering our MOD-related project and ensuring the team operates efficiently.

Please note: A valid DBS certificate is required for this role. If you do not currently hold one, you may need to obtain it during recruitment. Any costs will be covered by the company.

Work Location/Hours/Duration

Head Office, Moreton-In-Marsh
35 hours per week
9-month fixed-term contract

Department

Commercial and Technical Support Services

Line Manager

Technical Support Services Manager

Key Responsibilities

1. Handle incoming and outgoing correspondence via telephone and email professionally and promptly
2. Be the main contact for clients during projects within your portfolio
3. Manage scheduling software to ensure all information is current and complete
4. Collaborate with QA & Systems Coordinator to plan schedules and deliver reports on time
5. Oversee project processes from PO to completion within your portfolio
6. Support with supplier forms and relevant documentation
7. Assist in creating quotation documents
8. Input and update information on CRM systems
9. Gather documentation to support project delivery
10. Ensure stakeholder and client satisfaction and project completion
11. Monitor email inboxes for enquiries and technical queries
12. Assist in preparing certificates
13. Support the QA & Systems Coordinator with report issuance and allocation
14. Maintain accurate records and accessible management data
15. Send, monitor, and report client feedback after report issuance
16. Provide general administrative support as needed

Skills and Experience:

• Minimum of 5 GCSEs at Grade C or above, including English and Maths
• Proficiency in basic software such as Microsoft Word and Excel
• Experience in a similar administrative role
• Experience with CRM and workflow management systems
• Strong database and IT skills with accurate data entry

We are committed to fostering an inclusive and fair workplace, guided by principles of trust, respect, and equal opportunity. Learn more about our EDI initiatives here .