Technical Support Engineer English

As a Technical Support Specialist French speaking, you will play a pivotal role in assisting clients across the Wallonia region with technical inquiries related to products and the online management portal. Conduct training sessions for users on product features, including hands-on demonstrations of wiring and configuration. Analyze reported issues and test products to verify functionality and troubleshoot potential defects. Occasionally visit installation sites to assist installers or provide on-site training to end users. Proven experience in a technical support role, ideally in a B2B or B2C environment. Excellent communication skills in both English and French C1/C2 level Comfortable working independently and collaboratively within a team environment. Familiarity with ticketing systems and CRM software. Willingness to travel occasionally for on-site support and training. Working from home 2 days per week Once a year work event in France and other outings with the team Modern office in Amsterdam Company description An international tech company with the vision to bring transparency and innovation to the European collective housing market by designing and manufacturing sustainable, easy-to-use, and accessible-for-all access control products and solutions.