Technical Support Engineer

Posted 6 hours 17 minutes ago by Computappoint

48 000,00 € - 62 000,00 € Annual
Permanent
Not Specified
Other
Paris, France
Job Description

  • Hybrid: 2-3 days onsite in Paris with On-call - 1 week in 6 (weekend)
  • Salary: 48,000 - 62,000
  • Permanent position
Technical Support Engineer (Microsoft stack) | Permanent
  • Location: Paris
  • Hybrid: 2-3 days onsite per week
  • On-Call: 1 week in 6 (including weekend cover)
  • Salary: €48,000 - €62,000
  • Position: Permanent
Job Summary:
We are recruiting on behalf of a leading consultancy for a Technical Support Engineer to be the sole IT support presence in their Paris office (55 users) while supporting tickets across the wider EMEA region. This is a hands-on role requiring strong Microsoft stack expertise, particularly Active Directory and Azure, along with ServiceNow experience. The successful candidate must be fluent in French and possess excellent business-level English, with the confidence to support senior stakeholders in a professional services environment.

Key Responsibilities:
  • Provide first- and second-line IT support to the Paris office and assist EMEA users remotely
  • Log, manage and resolve incidents via ServiceNow, ensuring high service standards
  • Administer and support Active Directory and Azure environments
  • Configure, deploy and troubleshoot Windows laptops, M365 applications and mobile devices
  • Support AV/meeting room technology and office infrastructure
  • Take ownership of local IT operations and collaborate with global IT teams
Qualifications & Requirements:
  • Fluent French speaker with strong, well-spoken business English
  • 3+ years' IT support experience in a professional services environment (50+ users)
  • Strong Active Directory and Microsoft 365 expertise; Azure experience essential
  • Hands-on experience with the ServiceNow ticketing system
  • Able to work independently as the sole on-site IT support while managing regional tickets
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Computappoint do not use AI to filter or assess candidates; we use experienced and dedicated recruiters who want to match the best people to roles.