Technical Support Engineer

Welcome to Akkodis

At , we're a diverse team of 50,000+ engineers and digital experts, operating across 30 locations worldwide. From training teams to delivering projects, our Smart Industry experts create new value for businesses across the world. United by our passion for talent and technology, our colleagues bring their diversity of experience, skills, and insights together to deliver 360 capabilities to our partners. This is how we make the incredible happen, every day.

We are currently looking for a Technical Support Specialist to join a high-impact team supporting innovative industrial water treatment technologies. This hybrid role offers a dynamic mix of hands-on problem-solving, customer support, and collaboration with technical sales and R&D teams across Europe and Africa.

What you'll be doing as a Technical Support Specialist:

• Serve as a first-line technical contact for troubleshooting issues with automated monitoring and control systems.
• Provide live support to field representatives regarding electro-mechanical systems and standard product configurations.
• Diagnose and solve equipment issues involving network connectivity, sensors, and control logic.
• Use tools such as SAP and internal ticketing systems to manage support cases and track technical resolutions.
• Advise on pricing, parts availability, and warranty conditions for proprietary industrial products.
• Collaborate with engineering, product marketing, and R&D teams to improve system performance and reliability.
• Contribute to process improvements and team success by supporting goals, metrics, and internal initiatives.

What you need to be successful as a Technical Support Specialist:

• Strong communication skills in German or French, with a good level of English.
• 2-5 years of experience in electrical or mechanical troubleshooting; experience with connected/automated systems is a plus.
• Demonstrated experience in customer service or technical support within an industrial or engineering context.
• Basic knowledge of PLC systems and data analysis.
• Bachelor's degree in an engineering or technical discipline preferred (or equivalent practical experience).
• Proactive attitude, team player, and structured problem-solver who enjoys helping others.

Why join us?

From day one, you'll benefit from:

• A gross monthly salary between €3.500 and €4.100
• Up to 36 vacation days to recharge your battery
• Flexibility to work from home 1-2 days a week
• A bike scheme and corporate fitness plan to keep you moving
• A strong pension scheme and collective health insurance
• Year-round team events, knowledge sessions, and social activities
• Personalized development: training, courses, and coaching
• Growth opportunities aligned with your ambitions

But that's just the beginning - the real excitement starts in your day-to-day work:

Support smarter systems: Play a key role in troubleshooting and optimizing proprietary water monitoring equipment used across industrial sectors.

Make a global impact: Help solve real-world sustainability and efficiency challenges for customers across Europe and Africa.

Be the expert they rely on: Become the go-to contact for field engineers needing technical guidance on smart systems, sensors, and PLCs.

Work in a collaborative hub: Join a multilingual team in a dynamic tech environment where knowledge sharing is key.

Grow your expertise: From cellular network connectivity to industrial water systems, you'll constantly sharpen your technical and communication skills.

Are you ready to deliver smart support in a high-tech service environment? Apply now!