Technical Support Assistant

Technical Support Assistant

Go back Northern Care Alliance NHS Foundation Trust

The closing date is 24 March 2026

This office-based role involves VDU work and customer call coordination on our Salford hospital site, supporting the wider Medical Device Service across the Northern Care Alliance.

We are seeking a motivated, professional individual to join our Customer Service and Administration team, providing high-quality support to technical, engineering and operational colleagues. As the first point of contact, you will manage internal/external emails and incoming calls, so excellent communication skills, a positive approach, strong organisation and a confident telephone manner are essential. You should be able to work well within a team, use your initiative, and show commitment to personal and professional development.

You will assist with daily administrative tasks, ensuring accurate data capture for equipment inventory, updates, data entry and uploading service or repair reports. This information is vital for compliance reporting and asset management.

The role also includes coordinating contractor bookings, liaising with departments and technical teams to ensure equipment is available with minimal impact on patient care. You will oversee Provisit, ensuring contractors follow site requirements and have correct documentation for legal and insurance purposes.

Additionally, you will support processing orders requested by technical team leaders and managers.

Main duties of the job

You will be responsible for effective administration duties, booking & coordinating service visits, call handling, data inputting, email coordination and other administrative duties.

You must have previous office-based experience and a working knowledge of Microsoft Office and the ability to learn other software systems.

You must possess excellent communication skills both written and verbal and have the personality to provide excellent customer service and build relationships with users of the service, particularly our external partners and suppliers.

Provide a friendly and approachable service, delivering a high level of professionalism and have the ability to effectively work as part of a team as well as on your own initiative, proven organisational skills and a strong commitment to personal and professional development

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Learn more about us in our Candidate Information Pack (opens in existing window)

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:

Unfortunately, this role does not meet the criteria required to qualify for sponsorship.

Person Specification Qualifications

• 5x GCSE including English, Maths and Science
• ECDL, databases

Knowledge, Training & Experience

• Previous administrative or data inputting experience
• Experience of working within a Specialist Technical team or environment
• Working experience of Microsoft software including Outlook, Word, Excel, PowerPoint, and MS Teams
• Experience of implementing and maintaining electronic record filing systems
• Knowledge of medical equipment terminology
• Experience of contract management
• Experience of using NHS electronic systems

Skills & Abilities

• Evidence of effective communication with all levels of staff, external agencies and service users
• Good keyboard skills and the need for accuracy
• Ability to prioritise workload effectively
• Evidence of good organisational and time management skills
• Ability to work as a team member and individually
• Evidence of the ability to learn new skills and adapt to a changing environment and quickly apply new processes
• Note taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northern Care Alliance NHS Foundation Trust