Technical Support & Junior Product Owner

Are you ready to take the next step in your career, moving from a support-focused role toward product ownership? Our client, a long-established and profitable software company is looking for a technically minded, well-organised professional to support one of their growing, in-demand products.

In this mixed role, your primary focus will be delivering high-quality technical support to customers, ensuring issues are understood, prioritised, and resolved effectively. Alongside your support responsibilities, you'll gradually take on product ownership tasks-helping shape features, contributing to the product roadmap, and acting as a key link between users and the development team.

• Experience providing support and training to enterprise customers for complex sector-specific software including high quality written and verbal communications.
• Interest or experience channelling customer feedback to development teams, shaping future software development direction.
• Strong personal organisation skills, able to comfortably multitask while continuing to communicate in a timely fashion to internal and external clients.
  While not required any experience working in the energy or power sectors would be well received.

Located in central Cambridge, a short walk from the train station you will be working in newly appointed offices amongst a supportive team including product owners and managers as well as software developers and testers. Hybrid working is available with 2-3 days per week typical, however this varies depending on project requirements, so it's recommended you live locally.

Please note: even if you don't have exactly the background indicated, do contact us now if this type of job is of interest - we may well have similar opportunities that you would be suited to. And of course, we always get your permission before submitting your CV to a company.