Technical Support
Posted 24 days 21 hours ago by Exact Sourcing Ltd
£26,000 - £35,000 Annual
Permanent
Not Specified
Other
Cambridgeshire, Cambridge, United Kingdom, CB1 0
Job Description
Our client in Cambridge is looking for a Technical Support Engineer to support their in house application. The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support. The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users. You will work to maintain strong working relationships and ensure resolution of system issues, provide training and support as well as on-boarding new team members and Application changesThe company offers great benefits and on site parking close to the heart of Cambridge, once weekly travel to London is also required for this role, this is a really great opportunity for someone to make their own and grow with the company as they take on more support.As the Technical Support Engineer you will:
- Promptly respond to requests submitted via ticketing system
- Identify and provide training for end users
- Create and maintain Manuals
- Assist with projects from Stakeholders
- Application fixes and enhancements
- On-boarding new team members
- Perform system audits
- Spanish and/or Italian language
- Bachelor's degree, or other related work experience
- Excellent troubleshooting and analytical skills
- Great communication and training skills
- Exceptional attention to detail
- Proficient with MS Office 365
- Experience using Smartsheet and PowerBI and SDL advantage
- Related professional certifications preferred (i.e., PMP, DASM, ITL, etc.)