Technical Solutions Engineer, Networking/Media Content Delivery

Technical Solutions Engineer, Networking/Media Content Delivery

A role focused on owning large customer issues, providing level two support, troubleshooting, debugging, networking, system administration, documentation, and coding/scripting within the Google Cloud Platform. Requires shift work, non standard hours, and weekend availability.

Qualifications

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9+ years of experience troubleshooting and advocating for customer needs, triaging technical issues (hardware, software, application, operational, process).
• Experience with one scripting or coding language (e.g., Python, shell scripting).
• Experience operating system kernel, file systems, and TCP/IP network protocols (DNS, routing, firewalls, load balancing).
• Systems experience (Linux, Unix) or a similar OS (macOS, Windows).
• Experience with Kubernetes or container networking.
• Experience with software defined networking (SDN) in public cloud environments or SDN software.
• Familiarity with HTTP protocol and HTTP based APIs.
• Familiarity with network namespaces, packet capture techniques, and packet capture interpretation.
• Knowledge of network specific kernel parameters (TCP keepalives, TCP windows, etc.).

Responsibilities

• Collaborate with a global team to deliver 24/7 customer support, including occasional shifts and weekend work.
• Diagnose, resolve, or implement new investigation tools to increase productivity on Google Cloud Platform products.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles.
• Develop deep understanding of Google Cloud networking technologies and their internal implementation.
• Improve supportability of Google Cloud networking technologies by partnering with product engineering, collaborating on product launches, and conveying customer issues to improve existing products.
• Maintain and improve documentation, tools, and processes to help customers adopt and use products more easily.

Benefits

• Salary: Ireland €104,000-107,000 (EUR) plus 15% bonus target, equity, and benefits.
• Salary: Poland zł332,000-341,000 (PLN) plus 15% bonus target, equity, and benefits.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Equity opportunities granted exclusively by Alphabet Inc. under approved agreements.

Equal Opportunity Employer

Google is a proud equal opportunity employer and is committed to building a workforce that reflects the diversity of its global community. We provide equal employment opportunities regardless of race, creed, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic.

General

English proficiency is required for all roles unless otherwise stated in the posting. This role is not currently accepting applications from recruitment agencies. The position is not closed or expired.