Technical Project Manager

Company

As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T, and many others. We provide Global Content Distribution, Localization, Accessibility, and Mastering, leading end-to-end innovation with unparalleled scale and agility across Streaming, Theatrical, Broadcast, and Mobile landscapes. Headquartered in Los Angeles with offices worldwide, the company employs over 3,500 talented industry professionals. For more information, please visit .

Position

Full-Time, Permanent

Location

London (hybrid)

Overview

The Technical Project Manager (Global Platform Operations) will support client onboarding, automation initiatives, workflow optimization, and new requirements support. Responsibilities include managing onboarding projects, operational transition, rollout planning, stakeholder engagement, and detailed project planning. The role involves defining and scoping requirements, workflow standardization, and writing/accepting user stories throughout the software development lifecycle. Collaboration with internal and external stakeholders, including senior managers, is essential to align business strategy with product features and requirements.

Responsibilities

• Manage client onboarding and initiatives to improve digital supply chain processes, enabling scalable content fulfillment automation on Deluxe's platforms.
• Operate within Agile project environments.
• Ensure project plans align with timelines and goals.
• Implement global processes and governance for platform migration.
• Define requirements and scope system functionalities for automation.
• Maintain relationships with existing customers and address escalated needs.
• Prioritize and clarify requirement user stories, understanding use cases and product goals.
• Ensure the quality of deliverables by setting expectations and review criteria.
• Conduct product demos and promote features across teams.
• Document procedural and technical information clearly for diverse audiences.
• Provide feedback for customer satisfaction, process improvements, and system enhancements.

Requirements

The ideal candidate will have strong knowledge of Project Management methodologies and:

• Experience improving efficiencies and processes around automation in media distribution, digital video, asset management, multimedia formats, and localization asset creation and delivery.
• Knowledge of Agile practices, including writing user stories and managing conflicting requirements in dynamic environments.
• Understanding of video post-production processes.
• Ability to analyze complex technical and business issues and influence decisions at all levels, with a strong technical background preferred.
• Excellent teamwork, communication skills, and ability to convey ideas clearly to technical and non-technical audiences.

Diversity Statement

Deluxe is committed to inclusivity and equal employment opportunities. We welcome applicants regardless of race, color, religion, national origin, gender, age, disability, sexual orientation, gender identity, or expression.