Technical Pre-Sales/Solutions Engineer London
Posted 9 days 21 hours ago by Super Payments Limited
We are powering free payments for businesses and rewarding shopping for customers. By removing payment fees and passing savings back, we help merchants increase sales and loyalty.
Values- Customer obsessed: We only succeed when our customers do.
- Move fast: Build, test and improve quickly.
- Own it: Be accountable, solve problems, and make it happen.
- Be open: Act with honesty and respect.
- Win together: Collaboration beats ego every time.
As a Technical Pre Sales / Solutions Engineer, you'll lead the end to end technical onboarding for merchants, guiding API integrations, troubleshooting, and ensuring smooth go live. Acting as the technical bridge between customers and internal teams, you'll diagnose problems, recommend best practice solutions, and deliver an exceptional onboarding experience.
What You'll Do- Technical Onboarding & Implementation
- Lead onboarding for new merchants, from API integration to go live.
- Provide hands on support for REST API integrations, debugging code issues, and troubleshooting payment flows.
- Guide merchants through plugin installations and configurations across e commerce platforms.
- Create and maintain technical documentation, integration guides, and best practice resources.
- Merchant Support & Problem Solving
- Act as the primary technical contact for merchant queries during and after implementation.
- Diagnose and resolve technical issues, working with internal engineering teams when needed.
- Conduct technical discovery calls to understand merchant requirements and recommend optimal integration approaches.
- Support Account Executives with technical demos and ongoing merchant issues.
- Cross functional Collaboration
- Partner with Account Executives to identify technical blockers and accelerate deal closure.
- Provide feedback to product and engineering teams on merchant pain points, feature requests, and integration challenges.
- Contribute to the evolution of merchant facing technical resources and self service tools.
- Share knowledge across the business, championing technical best practices.
- 2 5 years of experience in a technical customer facing role (Solutions Engineer, Integration Engineer, Technical Account Manager, or similar).
- Strong understanding of REST APIs, webhooks, SQL, and modern integration patterns.
- Experience in payments, fintech, or e commerce highly desirable.
- Familiarity with e commerce platforms (Shopify, WooCommerce, Magento, etc.) advantageous.
- Excellent communication skills - translate complex technical concepts for non technical audiences.
- Problem solving mindset with the ability to work independently and navigate ambiguity.
- Customer first mentality with a genuine desire to help merchants succeed.
- Comfortable working in a fast paced, evolving start up environment where priorities can shift quickly.
- Tax advantaged Share Options
- Choice of laptop - MacBook or Windows
- Work from home set up
- Contributory pension scheme
- Team lunch and social evenings
- Birthday off, plus one "Revival" day
Super Payments is an equal opportunity employer, embracing diversity in all its forms and fostering an inclusive environment. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, neurodiversity status, pregnancy or trade union membership.
Please let us know if you require any reasonable adjustments at any point during the application and/or recruitment process.