Technical Laboratory Services Leader UK

Job Title: Technical Laboratory Services Leader

Location: GSK Stevenage (UK) - Customer Site

Job Responsibilities

• Work with the customer and PerkinElmer staff to ensure quality and compliance of work and activities carried out within the laboratory.
• Interface with key customer contacts to ensure KPIs are being met, and customer satisfaction is at a high level.
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escape as necessary.
• Attend floor/building oversight meetings.
• Serve as the Subject Matter Expert for all TLS activities.
• Support customer desired growth by identifying activities in which we can provide additional services, working with all critical PerkinElmer and customer team members and following proper approval processes.
• Mentor and train staff at client location regarding best-in-class customer support, follow-up communication and specific laboratory support skills to drive growth and customer satisfaction.
• Collaborate with senior management to drive talent development, overall business performance, and succession planning.
• Assist in the recruitment process of suitable personnel into the TLS team, to carry on induction and training.
• Ensure team procedures are performed within the confines of the relevant safety regulations.
• Assist in the generation of SOPs/work instructions/local method statements/risk assessments where necessary.
• Ascertain any relevant quality, skill, or safety requirements.
• Ensure team compliance with all relevant working instructions, SOPs, and safety instructions.
• Address disciplinary and/or performance problems when necessary, in accordance with company policy.
• Escalate business development opportunities to senior management through engagement with key collaborators and stakeholders.
• Ensure timely and accurate reporting of data including performance metrics.

Critical Skills

• Strong communication and interpersonal skills, both written and verbal.
• Self-motivated, able to work under pressure to prioritize conflicting deadlines.
• Ability to meet timelines successfully with utmost attention to detail while setting high performance standards.
• Ability to think strategically and lead by example.
• Service orientation attitude combined with innovative thinking.
• Strong interpersonal skills; strong team player with customer satisfaction focus.
• Ability to execute new and established methods and protocols.
• Ability to understand, interpret, and communicate complex scientific data.
• Understanding of standard software packages (Microsoft Office).
• Ability to operate within company and/or customer site safety codes of practice.

Basic Qualifications

• BSc or equivalent in a relevant scientific subject (Biology, Life Sciences, or Chemistry), with relevant laboratory experience.
• 3-5 years of demonstrated technical expertise in performing a variety of laboratory bioassays using manual and automated techniques.
• 3-5 years of experience leading teams, delivering training, or coaching and mentoring staff in an industry setting.
• Knowledgeable in GLP and good laboratory safety practices.

Preferred Qualifications

• Masters or Doctorate in a relevant scientific subject.
• Computational skills preferred for enabling automated data acquisition and analysis.
• Familiarity with related data analysis applications.
• Knowledge of GCP, GCLP, and GMP principles in the pharmaceutical environment.
• Knowledge of 5S and/or 6 sigma principles a plus.

What We Offer

• 25 days of annual leave plus all bank holidays.
• Income protection insurance that ensures your income is protected when life takes the unexpected turn.
• Life assurance for added peace of mind.
• Access to the WeCare Programme, offering medical, mental health, legal, and financial support.
• MyStrength - a personalised wellbeing app.
• AXA Health & Wellbeing App to help you stay on top of your health.
• Private medical insurance, including Doctor at Hand for 24/7, 365 access to a GP.
• Enhanced company pension contributions.
• Exclusive discounts via Benefit Hub and BHN Extras.
• Generous employee referral rewards.
• Season Ticket Loan Scheme to make commuting easier.
• Cycle to Work Scheme promoting a healthier, greener commute.