Technical Facilities Manager

Chubb Blackburn Facilities Manager - Job Description

ROLE PURPOSE

The Facilities Manager is responsible for the end-to-end management of facilities services across the site, ensuring the environment is safe, compliant, well-maintained, and aligned with client expectations. This includes building operations, statutory compliance, contractor management, financial control, soft services oversight, and general workplace experience. The Facilities Manager also undertakes basic handyman-level tasks as required, escalating any specialist or regulated work to qualified professional contractors.

KEY RESPONSIBILITIES:

1. Building Operations & Maintenance
   • Ensure the internal and external fabric of the building is maintained to a high standard.
   • Oversee planned preventative maintenance (PPM), reactive repairs, inspections, and lifecycle planning.
   • Ensure all building services (M&E, HVAC, electrical, life safety systems) are serviced and compliant.
   • Monitor and maintain asset registers, site plans, equipment records, and compliance documentation.
   • Manage major work programmes, refurbishments, and capital projects acting as the client liaison point.
   • Carry out minor handyman tasks, escalating to qualified or specialist approved professional contractors when required.
2. Statutory Compliance & Health & Safety
   • Maintain full statutory and regulatory compliance for the site (e.g. fire safety, water hygiene, gas safety, electrical safety).
   • Ensure ELogbooks, CAFM systems, and compliance trackers are kept up to date and audit-ready.
   • Lead risk management activities, including incident investigations, insurance liaison, and corrective actions.
   • Conduct regular H&S checks, audits, and inspections across all areas of the building.
   • Plan and lead fire drills, emergency evacuations, and ensure emergency plans and maps are routinely updated.
   • Ensure third-party contractors adhere to all H&S standards, RAMS, permits to work, and site policies.
3. Contractor & Supplier Management
   • Oversee all contracted services (e.g. cleaning, security, M&E, landscaping, waste, catering).
   • Monitor contractor performance against KPIs, SLAs, and contract obligations-taking corrective action where required.
   • Ensure all procurement activity complies with company policy.
4. Financial Management & Reporting
   • Prepare, monitor, and control site FM budgets in line with client expectations.
   • Forecast expenditure, track variances, and manage cost-saving initiatives.
   • Ensure the service agreement is delivered within agreed financial parameters.
   • Produce monthly, quarterly, and annual management reports, including performance metrics, risk items, and compliance summaries.
5. Workplace Experience, Meeting Rooms & Event Support
   • Ensure all meeting rooms are regularly checked and maintained to a high standard.
   • Oversee cleanliness, AV readiness (non-technical checks), layout, and room presentation.
   • Escalate issues as appropriate.
   • Support room setup requirements including:
     • Moving furniture
     • Adjusting layouts
     • Preparing rooms for meetings, workshops, or events
     • Support building-wide events, town halls, and conferences, ensuring smooth setup and reset.
6. Client Relationship & Stakeholder Engagement
   • Act as the primary point of contact for the client's day-to-day operational needs.
   • Attend client meetings, provide performance updates, and ensure actions are completed.
   • Build and maintain strong client relationships through consistent service quality.
   • Identify and implement service improvements that enhance the client's workplace environment.
7. Leadership & Team Management
   • Lead the Facilities Co-ordinator.
   • Provide coaching, support, and regular performance reviews for direct reports.
   • Foster a culture of safety, customer focus, and continuous improvement.
8. Additional Responsibilities
   • Liaise with local authorities, emergency services, insurers, and regulatory bodies.
   • Support ESG and sustainability initiatives across energy, waste, and recycling.

SKILLS & COMPETENCIES

• Strong knowledge of building systems and basic repair techniques.
• Ability to carry out basic handyman tasks safely and competently.
• Excellent leadership and supplier management skills.
• Strong commercial awareness and budgeting skills.
• Skilled in problem solving and prioritisation.
• Excellent communication and reporting ability.
• Competent in CAFM/ELogbooks and MS Office.
• Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills.

EXPERIENCE & QUALIFICATIONS

Essential:

• Previous experience as a Facilities Manager or Senior FM role.
• Strong understanding of statutory compliance and health & safety responsibilities.
• Experience managing multiple FM service providers.
• Ability to complete minor repairs and basic maintenance work.
• Strong experience with budget management and reporting.