Technical Engineering Manager

Technical Engineering Manager

Responsibilities:

We are looking for an experienced Technical Engineering Manager to provide technical leadership, management, and development of the engineering team on The Crown Estates contract and for the Quadrant portfolio. Ensuring operational excellence and compliance standards are met and exceeded.

The role will mainly cover both the mechanical and electrical strategies within The Crown Estates Quadrant building, with potential coverage across other contract portfolios as well. Reporting to the Area General Manager, the role will also have an indirect reporting line to The Crown Estates Senior Technical Manager responsible for the Quadrant portfolio.

To support the site team and client in the technical review of proposed works against industry best practices and site standards, considering the impact on business operations.

Fully engage with Building Performance and Net Zero Carbon targets through the implementation of Building intelligence systems and optimization of the M&E systems within the buildings.

Technical Responsibilities

• Provide technical leadership and ensure all technical service commitments and KPIs as per the contract are met.
• Manage asset management, initial CAFM data collation, and ongoing management.
• Oversee HV/LV activities ensuring full compliance with company electrical rules.
• Collaborate with Technical Stakeholders within TCE to achieve Building Performance and Net Zero Carbon objectives.
• Identify team development needs and implement action plans.
• Update mechanical and electrical rules based on account specifics.
• Provide technical support to local site teams and out-of-hours operations.
• Ensure staffing structures and competencies operate effectively within the Quadrant portfolio.
• Ensure authorized persons are always present where required.
• Investigate and assist with RCAs on major operational incidents.
• Attend operational meetings and promote management systems and processes across all sites for consistency.
• Mentor and lead operational teams under the guidance of the Contract Manager.
• Conduct technical site audits and support accurate EOP/SOPs and safety programs.
• Support site infrastructure testing, LOTO auditing and training, and complete technical reports as required.
• Provide site resilience support on critical systems and evaluate practices, procedures, and facilities for risk and compliance with British Standards and UK law.
• Inspect assets and equipment, observe issues, and recommend solutions to improve service quality working with Asset Management, RCC, and Operational teams.

Management Responsibilities

• Manage customer relationships with Facilities Managers and equivalents.
• Handle escalation and ownership of local operational and compliance issues.
• Oversee Elogbooks management, SLA/KPI management of CAFM systems, and supply chain reviews.
• Manage people including recruitment, development, reviews, and performance management.
• Mentor and lead operational teams and drive training compliance.
• Ensure risk management and statutory & code compliance across the Quadrant portfolio.
• Participate in regular meetings with Crown Estates site management to address issues.
• Communicate contractual concerns with senior management and promote core company values.

Requirements and Skills

• Excellent motivational and influencing skills, high integrity.
• Strong communication skills, a role model for customer service excellence.
• Analytical, creative, proactive, driven, and capable of contributing across business activities.
• Politically astute, energetic, confident, and stable in manner.
• Organized with the ability to prioritize and deliver under high pressure.
• Deep understanding of building services operational and performance guidelines for regulatory compliance.
• Ability to produce reports and develop relevant policies.
• Knowledge of data analysis and risk assessment, with excellent organizational and motivational skills.
• Outstanding attention to detail and observation skills, with excellent interpersonal abilities.

Experience

Desirable

Managerial experience at contract level within a hard services business, including delivery of wider facilities management services, team development, reviews, and effective people management practices.

Aptitudes

Essential

• Electrical or mechanical qualification to NVQ level 3.
• Knowledge of mechanical systems, chillers, cooling towers, closed water systems, generators, ATS, STS, load bank testing, controls systems, safety circuits, BMS, PMS, EMS, PLC, lighting controls, natural gas systems, boilers, boosters.
• Excellent verbal and written communication skills; numerate and computer literate.

Desirable

• Industry qualification to HNC level.
• NEBOSH qualification for collaboration with the QHSE lead.

At BGIS, we believe that diversity and inclusion are key business drivers. We are committed to a barrier-free recruitment process and promoting diversity as part of our organizational success.