Technical Customer Support Specialist

Jobg8 is a rapidly growing job advertising platform, advertising millions of jobs internationally, with a primary focus on the USA, UK, and mainland Europe. We work with customers to buy and sell job seeker traffic, helping deliver high-quality job applications to their roles.

Jobg8 is looking for a Technical Customer Support Specialist to help our clients set up and manage their job advert feeds.

This is a varied role suited to someone who is comfortable using IT systems, working with data, helping customers, and solving day-to-day technical issues.

You will also support the wider team with basic testing, client queries, marketing or lead generation activity and credit control.

What you ll be doing

Customer Support and Integration

You ll work in a team who are the first point of contact for customers who need help with their accounts, job feeds, or technical questions. You will investigate simple issues, answer queries clearly, keep clients updated, and pass more complex problems to the technical team when needed.

You will help set up and manage job advert feeds using our internal tools. This will include working with job data, checking that jobs are being imported and sent correctly, and reviewing reports to spot any issues.

Testing and Quality Checks

You will help monitor our customers to ensure their setup is operating as expected. This will include basic testing, checking that job adverts display correctly, logging issues clearly, and retesting fixes once they have been completed. Once trained this may expand to testing for the new products and services.

Marketing and Lead Generation Support

You will also support the sales and marketing team with research, email campaigns, prospect updates, CRM records, and basic social media or advertising activity.

What we re looking for

We are looking for someone who is organised, accurate, and confident using online systems.

You should have experience in customer support, helpdesk, technical support, or a similar role. You should have good written and spoken English, strong attention to detail, and the ability to follow technical processes, investigate problems, and learn new systems.

Useful but Not Essential

Experience with job feeds, job boards, recruitment software, ATS platforms, CRM systems, email marketing, B2B lead generation, or the recruitment sector would be helpful, but is not essential.

Personal Qualities

The right person for this role will be helpful, customer focused, accurate, calm when dealing with problems, and comfortable managing several tasks at once. They should be reliable, organised, proactive, and willing to ask questions while learning new systems.

Summary

This is a good opportunity for someone who enjoys helping customers, working with systems, and learning how recruitment technology works. You will receive training and support while building experience across technical support, testing, and client operations.

Future

For those who demonstrate the right skills, there could be future opportunities to transition into Account Management or the IT team.