Technical Customer Support French & English

Are you looking for a role where customer service, technical coordination and problem-solving come together? As a Technical Customer Support Coordinator, you will be responsible for supporting customers throughout the entire after-sales process.
As the single point of contact for service-related support you form the link between international customers (namely French market) on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field by managing client requests from A to Z.

• Manage incoming requests from French-speaking customers related to technical support, maintenance and service activities.
• Assess customer needs and determine the most appropriate follow-up.
• Coordinate service activities and ensure all stakeholders are aligned throughout the process.
• Communicate with customers, field technicians and internal departments to ensure timely resolution of requests.
• Prepare quotations and process service-related documentation.
• Monitor planning, progress and completion of customer requests.
• Support the coordination of spare parts, maintenance activities and field interventions.
• Maintain accurate records within internal business systems.
• Contribute to improving workflows and customer support processes.
• Build strong customer relationships and identify opportunities to further enhance the service experience.

Requirements Who are you?

• A vocational or bachelor's level of education, or equivalent work experience. You have a technical background with a commercial drive or have a commercial background with an affinity for machinery.
• (Our client is also open for fresh graduates)
• Fluency in French and English, both spoken and written.
• Dutch and/or German is considered an advantage.
• Experience in customer service, technical support, service coordination or a similar role. Motivated graduates with a strong interest in technology are also encouraged to apply.
• An interest in technical products, industrial equipment or engineering.
• Excellent communication and organisational skills.
• A proactive mindset and a solution-oriented approach.
• The ability to work independently while collaborating effectively with different teams.

• You are living in the Netherlands and in or near the Groningen area is a must
• If you are living in Paris (France), you may work hybrid. It can be discussed.

Benefits

• This is a full time position - 40 hours per week. Long term.
• The salary is depending on work experience and education.
• You will join an internationally operating organization with substantial growth ambitions.
• Plenty of opportunities for personal development.
• Good employment conditions in line with market terms.
• 27 holidays per year + 13 ADV days
• Commuting allowance according to company policy
• Participation in the pension scheme & collective discount on additional healthcare plans
• Hybrid working: You may work from home and flexible working hours (needs to be discussed with the department manager)

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