Technical Customer Support Engineer - EMEA ClickHouse Remote (UK)

Technical Customer Support Engineer - EMEA ClickHouse Remote (UK) Overview

ClickHouse, recognized on the 2025 Forbes Cloud 100 list, is one of the fastest-growing private cloud companies, leading the market in real-time analytics, data warehousing, observability, and AI workloads. With over 2,000 customers and rapid ARR growth, ClickHouse is expanding its global support team.

The Technical Customer Support Engineer role is customer-facing, supporting users across EMEA and globally. This position involves triaging support tickets, assisting with pre- and post-sales activities, engaging with the user community, and collaborating with engineering and product teams to improve functionality and support processes.

Key Details

• Job Title: Technical Customer Support Engineer - EMEA
• Employer: ClickHouse
• Location: Remote (United Kingdom)
• Salary: Competitive (dependent on experience, qualifications, and location)
• Hours: Full-Time (24x7 global support coverage required)
• Contract Type: Permanent

Role Overview

The Support Engineer will provide first-line technical support, guiding customers via tickets, chat, Slack, email, and video calls. The role requires technical expertise in databases, cloud-native SaaS, and distributed systems, along with strong communication skills and a customer-first mindset.

Key Responsibilities

• Support ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and open-source, shared via documentation, blogs, webinars, and training
• Collaborate with Support Services, Engineering, Go-to-Market, and Product Management teams to define user-required functionality
• Mentor and train colleagues, users, and customers
• Deliver professional responses within SLAs across multiple support channels
• Build trusted relationships with colleagues, customers, and partners

Required Skills and Experience

• Technical expertise in ClickHouse open-source/Cloud or related domains (SQL databases, OLAP, SaaS, distributed systems)
• Previous technical experience in roles such as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, or Systems Engineer
• Strong written and verbal English communication skills
• Ability to work fully remote with reliable connectivity
• Team-oriented mindset with empathy and problem-solving skills
• Self-driven, curious, and eager to learn continuously

Bonus Points

• Experience with ClickHouse
• OSS/open-source technologies (user, contributor, or community member)
• Cloud experience (Azure, GCP, AWS)
• Data pipeline experience (Kafka, Kinesis, Spark, RabbitMQ, etc.)

Compensation

• Salary ranges vary by location and experience
• Equity in the company (stock options for all new hires)
• Employer contributions towards healthcare
• Flexible time off (generous entitlement outside the US)
• $500 home office setup allowance for remote employees

Perks

• Flexible, remote-friendly work environment (operating in 20 countries)
• Global gatherings and company-wide offsites
• Opportunity to shape company culture as part of the first 500 employees

Equal Opportunities

ClickHouse is an equal opportunity employer, committed to diversity, inclusion, and accessibility. Applications are welcomed from candidates of all backgrounds.

How to Apply

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