Technical Customer Service Coordinator

Technical Customer Service CoordinatorSolicitar: Worcester, United Kingdom: Jornada completa: Publicado hoy: JR-1En Air Products, reimaginamos lo que es posible. Aprovechando la motivación de nuestra gente y nuestra experiencia colectiva, creamos las ideas y las innovaciones que nos impulsan hacia adelante. Cuando nos unimos -en un entorno donde se escucha cada voz y todos saben que forman parte del equipo y que son importantes- creamos soluciones que lanzan a las personas al espacio, respaldan la atención médica vital en los hospitales y permiten la construcción de instalaciones de producción pioneras a escala mundial. Reimaginemos lo que es posible Location: Worcester, Hybrid (Work from Home after training) Schedule: 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks About the Role As a Technical Customer Service Coordinator , you'll be the go-to expert for resolving technical issues across our entire customer base-before, during, and after delivery. You'll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You'll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers. Key Responsibilities: Handle inbound customer queries via phone, email, and other channels Diagnose and troubleshoot technical problems with confidence and accuracy Proactively provide updates and resolutions through outbound communication Maintain and update technical records to ensure accurate documentation Liaise with internal teams to escalate and resolve complex issues What we are looking for: Can-do attitude and strive to leave every customer with a positive experience Strong communicator with great listening skills and a friendly telephone manner Solution-focused individual, caring about resolving issues efficiently and effectively Someone who enjoy working collaboratively and thrive in a team environment Organised, detail-oriented, and able to manage multiple tasks Working Arrangements Hybrid Working : After completing a comprehensive training package, you'll transition to a hybrid work model Shift Pattern : Includes a mix of shifts Early Shift - 6-2 and 9-5, with one weekend shift (9-5) every 3 weeks and a weekday off in return. Late Shift 9-5, 11-7 and 1-9 shifts, with one weekend shift (11-7) every 3 weeks and a weekday off in returnIf you're passionate about helping customers and solving technical challenges, we'd love to hear from you!