Technical Concierge

We design the places where people love to be together - and we can't do it without you.

Populous is all about people - it's in our name. Attracting and retaining talented people who are passionate about their work is what makes us thrive.

As a global firm, we have established roots in cities across the world, uncovering the very best local talent.

We believe in supporting each other, coming together as a team to make sure everyone is fulfilled professionally, creatively, and personally.

Why Work With Us Culture

Populous is built around the core values of integrity, entrepreneurial creativity, excellence and enjoyment. There are many milestones and celebrations along the way - yours and ours - and we share in these special moments together.

We also reach beyond our offices to help make our local communities stronger, from engaging with university students and taking part in urban clean up projects, to partnering with sports charities and promoting sustainable design.

Understanding people is what Populous is all about - and that begins with the people in our team. That's why we have designed a comprehensive benefits program to support your employee experience at Populous and your life outside of work, including flexible work environments.

From CrossFit in London, to the Noosa Triathlon in Australia to mental health check ins in the Americas, we have all kinds of initiatives to help you keep mind and body in top condition.

Diversity, Equity, Inclusion + Belonging

With more than 1,600 colleagues in 33 offices spanning four continents, we value the incredible range of talents, beliefs, experiences and perspectives of every person that makes up our team. You bring your authentic self and we'll set the stage for you to succeed.

Professional Development

Populous is a team of people that are emotionally connected to their work. We wouldn't have it any other way. From mentor programs and cross disciplinary design charettes to global conferences, you will have a wealth of opportunities to innovate and learn, shaping your career to meet your personal goals.

Our commitment to innovative design has earned us the top spot in architecture on Fast Company's list of the world's 50 most innovative companies.

"We are a team of fans, dreamers, thinkers and doers. We come together to amplify the magic of fandom and break barriers for the future of sports and entertainment."

What happens when you provoke designers to bring to life a digital footprint? Tapping the Power of a Global Knowledge Network

For more than 40 years Populous has had a singular focus - to draw people together around the things that they love, to be the leading design firm that specialises in places, spaces and events where people gather. Our success is defined by designing projects that are seen as the benchmark. We are committed to future innovation, anticipating and shaping the future of our industries.

Our team is made up of highly talented people with a range of skills, all integral to successfully bringing to life the places and experiences we design. As our company has grown, our expertise has expanded to encompass a wide variety of disciplines - including architecture, audiovisual consultancy, brand activation, design & build, events, food & beverage strategy, interior design, landscape architecture, urban design and wayfinding.

As we continue to bring to life award winning venues and experiences, our EMEA Practice is looking for a Technical Concierge based in our Putney studio.

About the Role

This is a people first role at the heart of our studio. As Technical Concierge, you will help shape the everyday experience of the workplace-creating an environment where colleagues and visitors feel welcomed, supported and at ease.

You'll be a familiar and trusted presence, someone people naturally turn to for help, reassurance and guidance. Whether you're preparing a space for an important client meeting or helping a colleague get set up for a presentation, your focus is on making everything feel calm, seamless and well considered.

While technology is part of the role, this is not a deeply technical position. You don't need to have an IT background to succeed here-what matters most is your approach: being attentive, organised, approachable and willing to learn. Support and training will be provided to help you build confidence with the tools and systems used in the studio.

This is a fully studio based role, well suited to someone who enjoys being present, connected and actively involved in the day to day life of a creative workplace.

Key responsibilities include:

• Be a welcoming and approachable presence within the studio, supporting colleagues, clients and visitors throughout the day
• Create comfortable, well prepared meeting spaces, ensuring everything is ready and in place ahead of time
• Support meetings with quiet confidence, helping presentations and audio visual elements run smoothly
• Take pride in the overall look and feel of the studio, helping maintain spaces that are tidy, functional and enjoyable to work in
• Offer practical, on-the-spot support for everyday needs-no request is too small
• Assist with the smooth running of front of house systems such as room bookings, access and shared resources
• Build positive relationships across the studio, getting to know teams and how they work
• Work closely with Admin and IT colleagues to deliver a joined up, supportive workplace experience
• Spot and resolve small issues early, keeping the studio running smoothly and support studio events and moments that bring people together

Key requirements include:

• A warm, positive and service led approach, with a genuine interest in helping others
• Experience in hospitality, customer service, workplace support or similar roles is helpful, but not essential
• Confidence interacting with a wide range of people in a professional environment
• A calm, organised and thoughtful way of working
• Strong attention to detail and pride in creating welcoming, well presented spaces
• A willingness to learn and build confidence with workplace technology and systems
• A proactive mindset-you notice what needs doing and take action
• A collaborative team player who enjoys being part of a shared environment

About the Studio

Our Putney studio, which is also our EMEA Headquarters, is located on the banks of the River Thames, a short walk from Putney High Street and with excellent travel connections. Our employees enjoy a comprehensive and competitive benefits programme, as well as the opportunity to attend events at several Populous designed venues.

Why Join the Team?

• Work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection
• Enjoy various benefits, such as hybrid working and gym membership discounts
• Enjoy the opportunity to attend events at Populous designed venues
• Connect and learn at regular social and knowledge sharing events including an annual conference and a weekend abroad Christmas party

How to Apply

Populous is an equal opportunity employer. If you're ready to utilise your skills to support our growing practice, click "Apply" to begin the application process. In your application, please include your CV and a one page letter of motivation (cover letter), salary expectations, and availability.