Technical Complaints Resolution Specialist - Hybrid

Paragon Asra Housing Limited seeks a Technical Complaints Resolution Officer to manage repairs-related complaints, diagnose issues from reports and photos, and coordinate timely, transparent resolutions. You will liaise with residents, contractors, and internal teams, ensuring high-quality customer care and adherence to the Housing Ombudsman's Code.

You will operate in a hybrid environment with a focus on accessibility, empathy, and service improvement, balancing technical insight with strong