Technical Claims Lead

An opportunity has arisen for an experienced Technical Claims Lead to join a leading insurance brokerage, providing expert technical claims leadership across a diverse portfolio of complex casualty, property, motor and specialty claims. Based in Manchester city centre, this is an excellent opportunity for a senior claims professional looking to play a strategic role while mentoring colleagues and delivering outstanding client outcomes.

This is a fantastic opportunity for someone with extensive technical claims experience who enjoys solving complex challenges, building strong relationships with clients and insurers, and influencing the future direction of a high-performing claims function.

Responsibilities of the Technical Lead:

• Lead the handling of high-value and complex claims, providing technical direction and oversight throughout the claims process.

• Interpret policy coverage, liability and quantum to achieve the best possible outcomes for clients.

• Develop and implement effective claims strategies, including the management of litigated claims where required.

• Act as the technical escalation point for complex or contentious claims.

• Build trusted relationships with key clients, providing strategic claims advice and support.

• Attend client meetings and critical incidents, offering expert guidance from the outset of a claim.

• Lead negotiations with insurers, loss adjusters and legal representatives to secure favourable claim settlements.

• Analyse claims data to identify trends, risks and opportunities for service improvement.

• Produce meaningful management information and claims insights for clients and internal stakeholders.

• Mentor and support colleagues, sharing technical knowledge and helping to develop capability across the wider Claims team.

• Ensure claims are managed in line with FCA regulations, Consumer Duty principles and internal compliance procedures.

• Work closely with broking and risk teams to deliver integrated client solutions and contribute to business growth initiatives.

What we are looking for:

• Significant experience handling complex Commercial Insurance claims across Property, Casualty, Motor and Specialty classes.

• Strong technical understanding of policy wordings, liability and legal frameworks.

• Excellent negotiation and dispute resolution skills.

• Experience using Acturis and Microsoft Office.

• Ability to interpret claims data and provide valuable commercial insights.

• Strong communication and stakeholder management skills.

• Commercially focused with a proactive, solutions-driven approach.

• A confident and credible professional who builds trust with clients, insurers and colleagues.

• Experience mentoring or coaching team members would be highly advantageous.

• Excellent organisational skills with the ability to manage multiple priorities.

Benefits of the Technical Lead:

• Salary up to £50,000 plus an excellent benefits package.

• Hybrid working available.

• Opportunity to work on complex, high-profile claims.

• Supportive and collaborative team environment.

• Ongoing professional development and career progression opportunities.

• The chance to play a key role in shaping technical standards and mentoring colleagues.

• Comprehensive benefits package.

If you're an experienced Technical Claims professional looking to take the next step into a senior technical leadership role, apply now to find out more.

Ready to take the leap?

If you are a Technical Lead seeking a new opportunity in Manchester, then do not miss out on this opportunity and apply today!

For further information please contact one of our specialist consultants and quote job reference NJR16890.