Technical Business Analyst

Technical Business Analyst

Hague (or as alternative Oslo)

About the Role

Our client is seeking a skilled Technical Business Analyst with experience in telecommunications domains to support the delivery of next-generation connectivity solutions for clients. This role acts as a bridge between business stakeholders, product teams, and technical delivery squads, ensuring that solutions are aligned with customer needs, business objectives, and technical feasibility.

Key Responsibilities

• Gather and analyse business and technical requirements for maritime connectivity and communication services, including but not limited to VSAT, LTE, SD-WAN, and onboard IT systems.
• Collaborate closely with product managers, solution architects, network engineers, and customer-facing teams to translate business needs into clear technical specifications and user stories.
• Support the end-to-end lifecycle of our clients network and digital solutions-from concept and design to implementation and customer onboarding.
• Define and document process workflows, use cases, interface requirements, data flows, and integration points between systems (e.g., provisioning platforms, billing systems, monitoring tools).
• Lead and participate in stakeholder workshops, sprint planning, backlog grooming, and solution design sessions.
• Coordinate with engineering and development teams on backlog prioritization, testing, and feature validation.
• Assist with user acceptance testing (UAT), system integration testing (SIT), and troubleshooting during deployment and post-launch phases.
• Monitor solution performance post-launch and provide insights into continuous improvement opportunities.
• Assist with setting up user and product analytics for solution delivery and defining KPIs for measuring the usability of digital solutions.
• Managing 3rd party integrations with the tools used by Company network and digital solutions.

Qualifications

• Bachelor's degree in Computer Science, Telecommunications, Information Systems, or related field.
• Proven experience as a Business Analyst in a telecom, maritime, or technology-focused environment.
• Understanding of satellite communications (VSAT), terrestrial networks (4G/5G/LTE), SD-WAN, and maritime operations is highly desirable.
• Strong skills in requirement elicitation, technical documentation, data analysis, and process modelling.
• Hands-on experience with tools like Jira, Azure DevOps, Confluence, UML, MS Visio or similar.
• Experience using analytics tools including Google Analytics, Microsoft Clarity, and other similar tools.
• Familiarity with API-driven architectures and integration projects.
• Excellent communication and stakeholder management skills.
• Comfortable working in Agile including SAFe or hybrid delivery environments.

Desirable Skills

• Knowledge of maritime regulatory standards (e.g., IMO, SOLAS, cyber compliance).
• Experience working with ship management systems, IoT data platforms, or fleet management tools.
• Certifications such as CBAP, Agile BA, or ITIL are a plus.

What We Offer

• Opportunity to work on cutting-edge maritime connectivity solutions.
• A collaborative and diverse team environment.
• Career development and training opportunities.
• Competitive salary and flexible work options.