Technical Author

Technical Author page is loaded Technical Authorlocations: Southamptontime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 10, 2026 (16 days left to apply)job requisition id: R5348Fixed Term Contract Duration - 5 Months# About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.2 billion in customer investments (as at end December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business comprises of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform, and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business and Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland, and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!# About the Role Level : 4 Department: Portfolio Delivery Location : Southampton Contract type : Fixed Term Contract - 6 monthsQuilter's Technology Delivery team are a core part of the CIO Function and the primary engine for the delivery of technology change. This includes provision of robust infrastructure and IT service operations across the organisation and developing relevant, integrated, and optimised solutions that are scalable, commercially viable, and deliver long-term value aligned to the business strategy.As a Technical Author, you will be responsible for producing high -quality supplier exit plans, reviewing and improving operational procedures, and ensuring our support materials are both accurate, and easy for colleagues to use.Key responsibilities include: Partnering with teams across Infrastructure & Operations to pull together clear, practical supplier exit plans that set out what needs to happen, by who, and when, so we can transition services smoothly and without risk. Reviewing current operational procedures and support materials, refreshing anything that's unclear or outdated, and ensuring the content reflects current ways of working. Producing straightforward guides and reference materials that help colleagues navigate our processes without needing to "decode" technical language. Gathering detail from engineers and service managers, turning their technical knowledge into content people can follow easily. Keeping documentation organised, up to date, and version controlled, making sure it meets Quilter's standards and stands up to audit and risk requirements. Maintaining a clear, structured library of documents so teams can find exactly what they need quickly. Contributing to continuous improvement initiatives, supporting the Technology function in refining processes and enhancing cross team ways of working.# About You To be successful in the role, you will ideally have the following skills/experience: Strong background in writing clear, practical technical documentation ideally within IT Infrastructure, Operations, or a similar environment. Comfortable working with engineers, service managers, and SMEs to pull out the right level of technical detail and turn it into something easy to follow. Able to review existing processes with a critical eye, spot what doesn't make sense, and confidently improve or rewrite it. Good understanding of how IT services run day to day (incident management, access, device management, servers, networks, suppliers, etc.), or the ability to pick this up quickly. Excellent attention to detail. Strong organisational skills, with the ability to manage multiple documents and updates. Experience using documentation and collaboration tools (e.g., SharePoint) and keeping content structured and version controlled. Ability to ask sensible questions, challenge inconsistencies, and work collaboratively with teams to make sure documentation matches how things work in practice. Clear written and verbal communication skills able to explain technical concepts in a way people genuinely understand. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together : Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Healthcare Cash Plan: Jersey employees only. Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction. We create brighter financial futures for every generation.We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that's happening in the world today, our role in society has never been more meaningful.Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. 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