Technical Account Manager (Microsegmentation) - Remote
Posted 7 days 21 hours ago by Akamai Technologies GmbH
Are you excited to work with innovative security products? Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes? Join Guardicore (now Akamai Enterprise Security Group).
With our cutting-edge technology, we're changing the way organizations manage their cloud and Data Centers' security. We're looking for a Technical Account Manager (TAM) to work with our strategic customers in EMEA. The TAM is an expert who is familiar with the customer's Data Center and deployment, and can be instrumental in extracting value from the platform.
Join Guardicore Customer Success team!
The Customer Success team is responsible for understanding customer requirements, driving adoption, and ensuring ongoing satisfaction. The team consists of motivated senior technical experts with a strong ability to communicate with different stakeholders. This team leads large deployment processes while communicating at different levels.
Responsibilities- Be the main focal point for all Guardicore related issues from the customer perspective.
- Assist with deployments, expansions, transitions, etc. of the Guardicore platform.
- Provide best practice guidance by recommending policies and features to configure and use.
- Aggregate support issues and work them out with Guardicore's technical teams and the customer.
- Raise product-related issues that should be reviewed by Guardicore's Product team.
- Have proven experience in B2B SaaS customer success or technical account management.
- Have deep hands-on experience with advanced Linux administration.
- Have experience with automation with Chef/Puppet/Salt/Ansible/etc.
- Have thorough understanding of network and security protocols and troubleshooting on network devices and OSs.
- Have an understanding of managing, monitoring and troubleshooting complex distributed applications.
- Be familiar with VMware networking and VSphere.
- Have proficiency in English and German (written and spoken); additional languages are an advantage.
FlexBase, Akamai's Global Flexible Working Program, is based on principles to create the best workplace. It offers colleagues the choice to work from home, the office, or both (in the country advertised). This permanent workplace flexibility program is designed to be consistent and fair globally. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
About Akamai and Join UsAkamai powers and protects life online. Leading companies worldwide use Akamai to build, deliver, and secure their digital experiences. With the world's most distributed compute platform - from cloud to edge - we help customers develop and run applications while keeping experiences closer to users and threats farther away.
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.