Technical Account Manager

Location

London, UK

Employment Type

Full time

Location Type

Hybrid

Department

Customer Success

Compensation

• £45K - £75K

The base pay range for this position can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

Responsibilities

• Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts.
• Expand and develop client relationships: Be the primary focal point for our customers. Build and maintain deep-level partnerships with customers to foster long-term cooperation and success.
• Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers.
• Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience.
• Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs.
• Educate and enable customers on our products: run training sessions and create training materials for your customers.
• (Media) Engage in the Ad Tech and Media space: Collaborate with partners in the Ad Tech and Media sectors (e.g., SSPs, DSPs, Publishers, Platforms) to understand technical breakdowns of supply paths for advertising campaigns.

Requirements

• Client-facing experience: Have experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts.
• Eager to learn and grow: Open-minded and committed to personal and professional development.
• Technical aptitude: While technical savviness is preferred, a willingness to learn and grow is essential.
• Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met.
• Strong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams.
• Collaborative mindset: Work collaboratively with teams across the company. Be a team player.
• Problem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail.
• (Media) Ad Tech industry interest: Experience or strong interest in the Ad Tech industry, understanding the technical and strategic aspects of the field.

About HUMAN Security

HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world's biggest brands and internet platforms.

HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.

HUMAN is growing fast, and there's never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.

Compensation Range: £45K - £75K