Technical Account Manager

Pendo's Technical Account Managers (TAMs) play a crucial role by providing proactive, strategic, and technical guidance to ensure customers realize the full value of Pendo. They connect business goals to solutions within the Pendo platform, collaborating with enterprise, strategic, and at-risk customers as strategic and technical experts. Their partnership with Customer Success Managers (CSMs), Account Directors (AD), and others helps ensure customer success and drives business outcomes.

Role Responsibilities

1. Own a book of business with purchased TAM services.
2. Learn all Pendo products.
3. Build strong relationships with customers at all levels.
4. Develop internal relationships to support customer success.
5. Consult on Pendo products to deliver customer outcomes.
6. Impact ROI for assigned customers.
7. Demonstrate the value of Pendo.
8. Act as an internal advocate for customers.

Qualifications

• 2+ years in technology implementation, technical consulting, or dedicated technical support.
• 4+ years in a customer-facing technical role, preferably in SaaS B2B companies.
• Ability to independently manage customer relationships and develop strategies for success with new technologies.

Preferred Qualifications

• Bachelor's degree or equivalent work experience.
• Basic knowledge of CSS, HTML, or similar web technologies.
• Technical writing experience is a plus.

Pendo was founded in 2013 by former product managers aiming to create a simple way to understand and improve product success, with a mission to enhance society's experience with software.

Join one of the fastest-growing startups supported by top-tier investors like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech. Gain experience across diverse technologies and clients, making a tangible impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC & Accessibility

We are an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and experiences. Pendo provides access and reasonable accommodations for applicants with disabilities. Requests can be sent to: .

Compensation

Our salary ranges are competitive and part of a comprehensive compensation package. The base salary for this role varies based on qualifications, experience, skills, and internal equity. The following in-location salary range is indicative:

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