Technical Cluster Manager

Posted 10 days 5 hours ago by BGIS

£45,000 - £65,000 Annual
Permanent
Full Time
I.T. & Communications Jobs
London, United Kingdom
Job Description
JOBDESCRIPTION Job Title: Cluster Manager

Providing leadership, management, and development of the contract, ensuring financial, and operational commitments are met and exceeded. The role will require close liaison monthly with the client, the Helpdesk Manager, and internal senior managers. The operation should be Proactive and driven to achieve total customer satisfaction, whilst ensuring operational and fiscal plans are at least achieved.

Key Responsibilities
  • ResponsiblefortheH&Softhesitesand engineers.
  • WorkcloselywiththeContractSupporttoensurethattheservicelevelsaremaintainedtoa consistently high level.
  • Provide leadership, and ensuring the planned development of the contract, to ensure that contractual commitments are met and exceeded.
  • SupporttheHelpdeskinachievinghighlevelsofcustomersatisfaction
  • Ensureclientsatisfactionlevelsareataconstantlyhighlevel,leadingtodevelopmentofthe contract to increase the portfolio/contract responsibilities.
  • Meetwithclientstoestablishsteadylinesofcommunicationandattendmonthlyclient meetings where required.
  • Ensurethecontractmeetshealthyandsafetyworkingconditions.
  • Ensuringbusinesspolicies andprocessesareeffectivelycommunicated, andimplemented within the contract.
  • ProvideWeeklyFlashreportsforeachcontracttotheappropriateclientandinternal manager/s, where appropriate
  • Workingwith SeniorManagement to ensure the collaborative development ofthe business, effective team working, and support to colleagues.
  • ResponsibleforStatutory&Codecomplianceofsites.
  • OverseePPMplanningschedulesforsites.
  • EnsurePPMiscarriedoutinaccordancewithmanufacturer'sguidelinesandHVCASFG20.
  • ResponsibleforthereturnofPPMandwork-relateddocumentation.
  • RiskManagement.
  • ManManagement/TeamDevelopment.
  • Ensure the contract is staffed by fully competent teams, taking direct responsibility for the appointment of Engineers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
  • FinancialManagement-FullownershipofP&L,DebtandWIP
  • DisciplinaryandConflictmanagement.
  • Ensureallsiteshaveaccurateassetregistersandarelabelledaccordingly.
  • Responsibleforthefastandeffectiveprocurementofmaterialsandservices.
  • Producedilapidationreports.
  • ProvideOperationalreportsmonthlyandasrequested.
  • Ensureadditionalservicesandprojectsareadded,andcontractsarere-wononre-tender
  • Proactivelysourceadditionalworksandraisequotations.
  • Providetechnicalsupportwhererequiredtoengineers,helpdeskandclients.
  • InvestigateandreportonmajorOperationalincidents.
  • Ensureengineersarefullyequippedtocarryoutdailytasks,Carryouttoolinspections.
  • Checktestingequipmentcalibration
  • Ensure appropriate contract review, audit and control systems toensure statutory, policyand contractual commitments are met.
  • Ensureuniformsarebeingwornandareingoodcondition.
  • Carryoutmonthlysitereviews.
  • Carryoutatleast2siteAuditsperContractperAnnum.
  • Conductengineer'sappraisals.
  • Ensureaneffectiveescalationprocedureisinplace.
  • Ensureallcalloutsareattendedto,inconjunctionwiththe helpdesk.
  • Ensuretoolboxtalksareconductedmonthly
  • PromoteH&Scultureacrossthewholeteam
  • Preparequotationsbysupplyingadministratorswithlaboursummaryandsupplier quotations for materials in order for quotations to be raised effectively.
  • Attendoperationalmeetingsasrequired
  • Ensureregularcommunicationwithengineeringteam.
  • CarryoutmonthlyauditsonbothPPM&Reactiveworksandprovidemanagerwithreport.
  • AuditLogbook-EnsureitisbeingusedcorrectlybybothEmployeesandsubcontractors
  • Ensurecustomerservicelevelsaremaintained.
  • PromotingandmaintainingthecoreValuesofBGIS.
  • Ensureall3rdpartycontractshavebeencarriedout.
  • Shareinitiativestoenhanceourserviceprovisionandrecommendationsforsystem infrastructure development.
Accountabilities
  1. Reportingtothe GPE Operations Manager.
  2. WorkingcollaborativelyaspartoftheBGISteamacrossall Divisions.
  3. Thispostcarriesan element ofbudgetaryresponsibility.
  4. Directlinemanagerforthesiteengineeringteam.
Person Specification

Education A good general education is essential, ideally to degree standard but possibly to HND level.

Training Incumbentsmustbeabletodemonstrateacareershowingcontinuous personal development.Up to date technical knowledge of ACOP's, fire and environmental controlmeasures, buildingcontrolrequirements,andthe Healthand Safety at Work Act.

Experience

Essential

ManagerialexperienceatContractManagerorSeniorSupervisor levelwithinthehardservicesbusinessis essential. Practical experiencemust include recruitment and linemanagement/supervisory experience.

Desirable

Deliveryofwiderfacilitiesmanagementservices. Thedevelopmentandreviewofteams,appraisal,andthe application of effective people management practice.

Aptitudes

ExcellentverbalandwrittencommunicationskillsNumerateandcomputerliterate. Good technical knowledge

Character Excellentmotivationalandinfluencingskills,withhighlevelsofpersonal integrity.

Hasvision, andable tocommunicate this effectively.Arole model for customer service excellence.

Analytical

Creative

Abletocontributeeffectivelyacrossallbusinessactivities.

Politically astute.

Incumbentsmusthaveahighlevelofenergy,beself-starters, confident and stable in manner.

Organised,abletoprioritiseanddeliverwithinhighpressure, business environments.

Circumstances

Incumbentswillberequiredtotravelonoccasionstosupportoperational delivery and participate in training and business review. Some overnight stays may be needed.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associatedwiththejob.Whilethisisintendedtobeanaccuratereflectionofthecurrentjob,managementreservesthe right to revise the job or to require that other or different tasks be performed as assigned. Bysigningthisjobdescription,IacknowledgethatIhavereadandunderstoodtheresponsibilitiesandrequirementsofmy role.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!