Tech Customer Support - Hebrew - CL13

General Information

Position: Customer Support - Hebrew

Location: onsite - Sandyford, D18.

Contract: Full-time role 40 hours per week

Work Hours: 24/7, Mon Sun, 8am - 10pm on a rotational basis (no night shift).

In this role you will be responsible for reviewing business data according to client guidelines, ensuring accuracy and compliance. The role requires staying current on policy changes, advocating for the user community, participating in process improvements, and engaging in ongoing training to support high quality outcomes.

Roles and Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Develop deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or debugging.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions for personal and professional development.
• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
• Facilitate a high end customer experience related to support.
• Mentor team members and own product support areas.

Qualifications and Skills

• Excellent oral and written communication skills.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem solve.
• Ability to work in teams.
• Bachelor's Degree.
• 1 year of experience in Customer Service/Call Centre is desirable.
• Proficient in English.
• Proficient with using computers.

Language Requirements

• English and Hebrew - required. As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role.