Team Support Administrator

In this role you will assist the team with a range of insolvency administration tasks, primarily relating to Administrations. Responsibilities include preparing standard letters, completing statutory checklists, monitoring the claims inbox, and responding to creditor queries by phone, post, and email while answering calls in a professional manner. The role also involves preparing tax and VAT returns, payment requests, and sections of progress reports, as well as supporting investigations, managing company records, conducting online searches, and ensuring timely document filing and storage. Additional ad hoc administrative tasks will also be required.

Specific duties and responsibilities include

• Preparation of standard letters and completion of checklists within statutory limits
• Monitoring a claims inbox, logging claims & responding to creditors
• Completion of corporation tax and VAT returns
• Preparation of payment requests and verification of bank details
• Dealing with basic creditor enquiries by phone, post and email
• Assistance in drafting sections of progress reports to creditors in sufficient time in advance of deadlines
• Assisting with collation and review of claims for dividend purposes
• Assisting with initial investigations into the financial affairs of a company by conducting bank statement reviews
• Collection of company books and records and subsequent preparation of inventories
• Filing of documents and maintaining the filing room
• Document management to ensure closed cases are sent to storage in a timely manner
• Undertaking online company searches
• Submission of post via hybrid mail system including mail merges
• To take responsibility for additional ad hoc tasks

Skills required

• Strong written and verbal communication skills
• Strong organisational skills and ability to prioritise tasks to meet all deadlines
• Attention to detail and accuracy
• Good numeracy skills
• Proficient at using Microsoft Excel, Word, and Outlook
• Full clean driving licence
• Ability to work effectively both independently and as part of a team
• Professional and confident telephone manner
• Willingness to learn and adapt to new systems and processes
• Strong problem solving and analytical skills
• Ability to handle confidential and sensitive information appropriately
• Customer focused attitude with a proactive approach to work
• Time management and multitasking abilities
• Confidence in dealing with a range of stakeholders, including creditors and clients