Team Manager
Posted 5 days 23 hours ago by John Lewis plc
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding partner led, customer service that is distinctively Waitrose. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand.
Key responsibilities include overseeing the entire day to day operation of the shop, maximizing sales and profit while minimizing wastage, ensuring high levels of availability and merchandising, maintaining a secure store operation, improving customer satisfaction, managing and developing your team, creating a supportive culture, and embedding change consistently and effectively.
Responsibilities- Using commercial skills to maximize sales and profit while minimizing wastage.
- Ensuring consistently high levels of availability and merchandising and delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Managing the team: leading, inspiring, organising holidays, and managing absences.
- Creating a supportive culture of care, belonging, pace, and productivity.
- Engaging and leading partners to deliver and embed change consistently and effectively.
- Experience of leading a team with a proven track record in a fast paced, customer focused environment.
- Ability to build high performing teams, recognise talent, and hold regular, honest performance conversations.
- A passion for retail, with an understanding of competitors and the economic factors impacting the partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are met and stakeholder relationships are maintained.
- Strong communication skills with clarity and the ability to influence stakeholders at all levels.
- Experience with disciplinary and grievance processes.
- Hiring manager/recruitment experience.
- Food Hygiene Level3.
- Personal licence holder.
- Experience in regulatory compliance management.
Pay: £34,700.00 - £48,000.00 per annum (includes Night Premium of £4.75 per hour for hours worked between 22:00 and 06:00).
Contract type: Permanent.
Hours: Full time (37.5 hours per week), flexible with two late shifts until 23:00, early starts from 07:00, alternate Saturdays, and one in four Sundays.
Job level: Partnership Level8.
Location: Greenwich (Waitrose & Partners), New Capital Quay, Greater London, SE109DD.
Minimum age requirement: 18 years or over.
Closing date: July21, 2026.