Team Lead Customer Support

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We're looking for a Customer Support Team Lead to join our global technology powerhouse, specialized in energy and dedicated to enabling a more sustainable future. Are you who we are looking for? As our new colleague you would be working in our Customer Care department. Come join us!

About the role

The UK IT Operations department is committed to providing exceptional support and adding value through world class service to our customers across the UK. Acting as the initial point of contact for all IT-related issues, we ensure customer queries are managed and resolved efficiently from start to finish. Our IT Operations team engages with a diverse array of technologies and infrastructures, fostering an environment where problem-solving and collaboration are key to ensuring customer satisfaction.

This role is ideal for someone who thrives on empowering others, enjoys tackling IT challenges, and is passionate about delivering world class customer support. As a Team Lead, you'll lead and mentor a team of skilled IT Engineers, helping to elevate the overall quality of our service and support. You'll also contribute to continuous improvement through process optimization and documentation. Additionally, you'll serve as the primary point of contact for customer escalations and ensure the smooth operation of daily support activities.

We can offer a competitive salary in addition to a competence plan for growth. Alongside additional benefits such as BUPA health cover and Cycle to Work.

Who you are?

We're looking for individuals who are passionate about delivering world class customer service and can demonstrate a strong work ethic. While the criteria below is ideal, we're eager to speak with those who share our enthusiasm for IT and customer support.

• 2+ years of experience in a Service Desk or Desktop Support environment
• A genuine passion for IT technologies and customer support
• Excellent interpersonal skills, with the ability to listen carefully and communicate instructions clearly
• A process-oriented mindset, with the ability to improve, document, and enhance daily operations
• A natural mentor who enjoys coaching and supporting team growth

Qualifications:

We believe that our new Team Lead Customer Support identifies with the following qualifications:

• Proficiency in the English language, both written and spoken
• Good oral and written presentation skills
• Knowledge and experience with ITIL processes.

Beneficial, but not essential:

• Preferably, hold Certifications from i.e., ITIL, Microsoft.
• Familiarity with the following technologies: Microsoft Azure, Entra ID, Hybrid Cloud, Office 365 Administration, Cloud services, Windows server, Windows 11, Citrix, RDS, SCCM.

Why Cegal?

You'll join an inclusive and social company, where you're seen, heard and appreciated. Your colleagues are super skilled in their fields, and our diversity encourages creativity and innovation. You'll be part of a team that loves to share knowledge, to learn and to collaborate while supporting our customers . We take pride in making the complicated easy to understand and for turning complexity into digital success stories. In short - We are fuss fighters.

We are growing to be a global tech powerhouse, specializing in energy. Our vision is to build a stellar nextgen tech company that enables a more sustainable future.

Like us we hope you're excited by:

• A company with the perfect size - big enough to have a global impact, small enough for you to make a difference
• In-house certification center and courses to develop your competence
• An active community with social clubs, networks of excellence and exciting events
• A chance to support diversity in the tech industry through our Diversity at Cegal initiative, humanitarian initatives and mentorship programs

Does this opportunity trigger your curiosity?
If you have read this far, we hope that something triggered your curiosity, and that you see yourself as a candidate for the role of Team Lead Customer Support. Send us your CV and application where you describe why we are the place for you, and why you are the one for us!

About the hiring process:
We evaluate applications as we receive them and will interview candidates continuously to ensure that the process runs smoothly and efficiently for both parties.

£30,000 - £40,000 depending on experience and fit for the role.

Questions?

Please feel free to contact me about the position:
Chris Rankin, Manager IT Operations

This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for the UK. Cegal does not sponsor visas.For successful candidates, Cegal might ask for consent to perform a background check.