Team Administrator
Posted 21 hours 52 minutes ago by Pennine Care
Permanent
Full Time
Other
Cornwall, Ashton, United Kingdom, PL178
Job Description
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Main area Administrator Grade NHS AfC: Band 3 Contract Secondment: 12 months Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 311-F997-26-B
Site Trust HQ Block E Town Ashton-Under-Lyne Salary £25,760 - £27,476 PA, pro rata Salary period Yearly Closing 20/10/:59
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our
Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.
An opportunity has arisen for a full time member of staff to join the NHS Talking Therapies Tameside & Glossop Administration Team.
We are looking to employ a motivated and enthusiastic individual to join our fast paced Talking Therapies team from Monday to Friday. You will contribute to the general day to day running of the service by taking calls, covering reception, processing referrals and ensuring patients are seen in a timely manner in order to receive the best patient care possible. The Admin team is a high functioning, close working team which is reliant on team work and good communication skills. Previous experience of a busy office, multitasking, along with an ability to work under pressure, unsupervised and using your own initiative are essential.
Main duties of the job To provide efficient and effective administration support to the wider Talking Therapies Team in line with the Trust values of kindness, fairness, ingenuity and determination.
Deal with enquiries from service uses, relatives, professionals and members of the public.
Undertake the administration of all referrals received by the Service and provide administrative support to the clinicians within the team.
To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust's policies and procedures.
Accessing and inputting to clinical reporting systems - Pcmis.
To undertake any other reasonable duties appropriate to the role.
Working for our organisation We are proud to provide high quality mental health services to Tameside & Glossop
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of ourand do everything we can to make sure we're a great place to work.
Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Detailed job description and main responsibilities To undertake the comprehensive administration of all referrals received into the team.
To ensure that all relevant referral information is recorded on PCMIS and other relevant information systems and be responsible for the security of the information contained within these systems.
To collate all relevant available information to enable the effective triage of referrals received by the team.
To take referrals and process from a range of multi-disciplinary professionals and agencies, service users and members of the public and provide practitioners with sufficient information in order to prioritise risk.
To carry out general clerical duties including information gathering, dealing with internal and external post and photocopying documents.
Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
To manage the appointments system for the team in line with clinic times and the off duty rota.
To order and maintain sufficient levels of stationery and supplies for the team.
To deal with telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
Person specification Education/ Qualification
After You Apply - Once your application is submitted, you'll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.
If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You'll receive a formal conditional offer via email
Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards . These include:
If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
Once Checks Are Complete - The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You'll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.
Pennine Care are committed to the 'Get ahead on Flex' pledge initiative to support the right to request flexible working for all colleagues. "We can work flexibly,as a modern and model employer, flexible and less than full-time working isn't a barrier to progress in the NHS - it is commonplace". To support a positive experience for all colleagues we are committed to considering all requests for flexible working, in line with service needs.
We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.
If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
If you need reasonable adjustments during the recruitment process, please contact us on as early as possible so we can support you.
Please note:
Main area Administrator Grade NHS AfC: Band 3 Contract Secondment: 12 months Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 311-F997-26-B
Site Trust HQ Block E Town Ashton-Under-Lyne Salary £25,760 - £27,476 PA, pro rata Salary period Yearly Closing 20/10/:59
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our
Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.
An opportunity has arisen for a full time member of staff to join the NHS Talking Therapies Tameside & Glossop Administration Team.
We are looking to employ a motivated and enthusiastic individual to join our fast paced Talking Therapies team from Monday to Friday. You will contribute to the general day to day running of the service by taking calls, covering reception, processing referrals and ensuring patients are seen in a timely manner in order to receive the best patient care possible. The Admin team is a high functioning, close working team which is reliant on team work and good communication skills. Previous experience of a busy office, multitasking, along with an ability to work under pressure, unsupervised and using your own initiative are essential.
Main duties of the job To provide efficient and effective administration support to the wider Talking Therapies Team in line with the Trust values of kindness, fairness, ingenuity and determination.
Deal with enquiries from service uses, relatives, professionals and members of the public.
Undertake the administration of all referrals received by the Service and provide administrative support to the clinicians within the team.
To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust's policies and procedures.
Accessing and inputting to clinical reporting systems - Pcmis.
To undertake any other reasonable duties appropriate to the role.
Working for our organisation We are proud to provide high quality mental health services to Tameside & Glossop
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of ourand do everything we can to make sure we're a great place to work.
Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Detailed job description and main responsibilities To undertake the comprehensive administration of all referrals received into the team.
To ensure that all relevant referral information is recorded on PCMIS and other relevant information systems and be responsible for the security of the information contained within these systems.
To collate all relevant available information to enable the effective triage of referrals received by the team.
To take referrals and process from a range of multi-disciplinary professionals and agencies, service users and members of the public and provide practitioners with sufficient information in order to prioritise risk.
To carry out general clerical duties including information gathering, dealing with internal and external post and photocopying documents.
Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
To manage the appointments system for the team in line with clinic times and the off duty rota.
To order and maintain sufficient levels of stationery and supplies for the team.
To deal with telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
Person specification Education/ Qualification
- GCSE's Grade C/Grade 4-9 or above in Math's and English Language or equivalent
- Experience of office procedures to NVQ 3 level
- RSA II/ECDL or equivalent
- Completion of Paris training
- Previous administrative experience within a diverse organisation
- Diary management
- Organising meetings and agendas
- Progress chasing
- Preparing documents and presentations
- Dealing with enquiries
- Maintenance of office systems
- Minute taking
- Experience of NHS Administrative work.
- Understanding of administrative processes
- Understanding of confidentiality and data protection policies and procedures.
- Knowledge of electronic clinical reporting systems
- Basic understanding of mental health illnesses.
- Knowledge of mental health services.
- Ability to utilise a range of IT programmes
- Ability to work flexibly and to prioritise workload
- Good verbal and written communication skills
- Ability to communicate with service users
- Ability to work as part of a team and individually
- Ability to competently use and modify a database
- Good organisational skills
- Ability to form productive working relationships with multi-disciplinary staff
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
After You Apply - Once your application is submitted, you'll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.
If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You'll receive a formal conditional offer via email
Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards . These include:
- Identity verification
- Right to work check
- Disclosure and barring service (DBS)/Criminal record check (dependent on role)
- Professional registration and/or qualification check
- Occupational health assessment
- Employment history and reference validation
If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
Once Checks Are Complete - The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You'll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.
Pennine Care are committed to the 'Get ahead on Flex' pledge initiative to support the right to request flexible working for all colleagues. "We can work flexibly,as a modern and model employer, flexible and less than full-time working isn't a barrier to progress in the NHS - it is commonplace". To support a positive experience for all colleagues we are committed to considering all requests for flexible working, in line with service needs.
We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.
If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
If you need reasonable adjustments during the recruitment process, please contact us on as early as possible so we can support you.
Please note:
- We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.