Talencia Consulting - Support Engineer

For our partner based in Mechelen and active in the construction world, we are looking for a Support Engineer.

Description
The Support Engineer provides IT support to end users and is responsible for maintaining the IT Infrastructure (Hardware & software). His main tasks are

• Speaking to customers (end users) or other stakeholders by phone, email and/or via the support tool, who have questions about technical and/or ICT-related issues in order to enable employees to perform their tasks smoothly.
• Coordinate the work of external team members in order to achieve optimal cooperation & deployment of resources.
• Responsible for the installation, configuration, maintenance and documentation of PCs in order to optimally manage the stock and ensure the quality of the Hardware.
• (Carrying out periodic performance and security checks in order to create an optimal (digital) working environment for the employees.
• Maintaining contact with various external partners in the context of security, maintenance of networks & servers, monitoring of connections, etc. Handle reports & incidents arising from these.
• Timely identification of technical issues and threats so as not to compromise business operations.
• Management and maintenance of the IT Infrastructure (Hardware & software).
• Management and support of the M365 environment: creating & managing users & licenses.
• Provide support during projects such as replacement of outdated laptops, transition to new servers, installation of polycom, implementation of SharePoint, Teams telephony etc.

Thinking along about possible improvements & optimizations in the field of customer support and system administration.

Your profile

• In-depth knowledge of Microsoft 365 applications and services.
• Strong understanding of network infrastructure concepts, including routing protocols, Firewall management, LAN/WLAN configurations, WAN technologies, and Azure networking.
• Experience with Hardware and software troubleshooting and support, including desktops, laptops, servers, and peripherals.
• Proficiency in SCCM for software deployment, patch management, and system administration.
• Good understanding of Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Strong problem-solving skills and attention to detail.
• You are trilingual (French - Dutch - English).

What's in it for you?

• A full-time permanent contract in a company at human size
• A full package with a company car, meal voucher, insurances,
• An interesting salary in link with your experiences.

If this position is interesting for you, please contact us.