TA Support Officer

Overview

Temporary Accommodation Support Officer • Permanent • Grade B - £28,598 - £34,434 • Consultation grade - subject to formal evaluation under the Equal Pay Programme • Working 36.5 hours per week

About the role

Birmingham City Council are looking for compassionate and motivated individuals to join the Housing Solutions and Support Service as Temporary Accommodation Support Officers. This is a key frontline role where you will support the delivery of Temporary Accommodation (TA) services, helping the Council meet its statutory homelessness duties and wider housing priorities.

You will play an important role in supporting a service operating at significant scale, with over 5,500 households currently in Temporary Accommodation and increasing demand across the city. The service continues to grow, with additional accommodation and new sites being mobilised to reduce reliance on unsuitable accommodation and improve outcomes for residents.

Working as part of a wider team, you will provide day-to-day tenancy support to households placed in temporary accommodation, helping them to stabilise their housing situation and move on into suitable long-term homes.

This is a challenging but rewarding role where you will work directly with households experiencing homelessness, often in complex and sensitive situations, making a real and positive difference to people's lives.

What you will be doing

• Deliver tenancy support to households in Temporary Accommodation, helping them to sustain their placement and move on successfully
• Support the placement of households into suitable emergency accommodation, ensuring offers are fair, lawful and evidence-based
• Carry out occupancy visits to ensure accommodation meets required standards
• Support the service to reduce reliance on Bed and Breakfast accommodation and assist with move-on into more appropriate housing options
• Provide practical advice and support, including helping customers access benefits and manage their finances
• Develop and support move-on plans, linking customers with relevant services and support agencies
• Monitor and maintain accurate records, including tenancy information and case notes
• Respond to changes in customer circumstances, safeguarding concerns, and tenancy issues appropriately
• Work collaboratively with caseworkers, managers, and partner organisations to deliver coordinated support
• Support the management of voids, maintenance issues, and property standards to ensure efficient use of accommodation
• Contribute to service improvements and support the implementation of new working practices

About you

• Experience working in a customer-focused or frontline role, ideally within housing, homelessness, or a related field
• A good understanding of homelessness, housing issues, or a willingness to learn and develop knowledge in this area
• Strong communication skills, with the ability to engage effectively with a wide range of customers
• The ability to support individuals with complex needs in a calm and professional manner
• Good organisational skills, with the ability to manage competing priorities and meet deadlines
• The ability to problem solve and respond appropriately to challenging situations
• Confidence using IT systems and maintaining accurate records
• The ability to work collaboratively as part of a team and build relationships with partners
• A flexible and adaptable approach to work in a changing environment
• A commitment to delivering high-quality services and improving outcomes for residents

These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.