Systems Innovation Specialist / Production Manager (Photo Retouching & Workflow Operations)

About

At , we're reimagining how professional headshots are created and delivered. Trusted by clients like Boeing, Capital One, and American Express, we transform smartphone selfies into polished, studio-quality portraits within three business days. Our work helps individuals and teams present themselves with consistency and confidence across digital platforms.

We're looking for a Production Manager to lead our photo editing team, uphold high visual standards, and drive operational excellence.

About the Role

This role combines production oversight with a deep appreciation for the artistry of headshot retouching. You'll manage the daily operations of our editing team, ensuring that each image reflects the clarity, subtlety, and professionalism our brand is known for.

We're seeking someone who brings both technical expertise and a discerning creative eye-someone who can guide a team to produce beautiful, natural edits that elevate the subject rather than over-process them.

Key Responsibilities

Production & Quality Control

• Oversee daily editing workflows and ensure consistent delivery of high-quality headshots
• Review work to maintain visual consistency, lighting, natural skin retouching, and overall polish
• Track issues, offer constructive feedback, and guide continuous improvement across the team
• Occasionally step in to contribute edits or support complex production needs

Team Leadership & Coaching

• Supervise and mentor a team of photo editors
• Hire, train, and onboard new editors to uphold brand standards
• Foster a collaborative, high-accountability culture with clear communication

Workflow Management & Operational Oversight

• Monitor task queues and deadlines to ensure smooth project flow
• Optimize systems and tools to eliminate inefficiencies or bottlenecks
• Lead team meetings, track KPIs, and document standard operating procedures

Client & Project Coordination

• Collaborate across internal teams to meet client-specific requirements
• Maintain a client-centered approach while balancing quality and turnaround
• Support the development of background templates, sample images, and visual assets as needed

What You Bring

Experience & Skills

• 10+ years of photo retouching experience, especially in headshots or portraits
• 5+ years managing creative or production teams
• Experience with tools like Dropbox, Asana, and Slack
• Strong organizational and communication skills

Mindset & Strengths

• Excellent attention to detail and visual aesthetics
• Reliable, deadline-driven, and calm under pressure
• Creative problem-solver with a passion for helping people look their best
• Comfortable giving and receiving feedback in a collaborative team environment

Why Join Us?

• Flexible, remote work
• Work with a high-performing creative team
• Opportunity to shape the quality and scale of a fast-growing brand

To Apply:

Direct inquiries will disqualify candidates.

Compensation: $18-20/hour (full-time contract) depending on experience

Schedule: Monday to Friday Flexible hours (ET hours)