System Administrator

Posted 3 days 15 hours ago by P. Ducker Systems Ltd

Permanent
Not Specified
Other
London, United Kingdom
Job Description

Location: Hybrid (London office / remote)

Responsible to: Technical Delivery Manager & Security Controller

Job purpose: Technical support of customer and internally delivered environments, to ensure services meet or exceed expectations and contractual commitments.

This is a hands-on technical support role requiring a varied skill set and a willingness to get involved in technologies outside your current skill set.

Principal duties and responsibilities:

  • Responsible for managing service support tickets for private hosted customer environments. Ensuring tickets are completed with contractual SLAs
  • Support, guide and train current and new System Administrators
  • Act as point of technical escalation for 1st and 2nd Line Customer Service team
  • Support and administer private cloud hosted solutions - Predominantly VMware Cloud Foundation
  • Support Solution Architects to build and deliver new solutions and services
  • Responsible for updating Technical Knowledge base with new and amended fixes
  • Adhering to change management process for all supported environments
  • Ensuring Standard Operating Procedures are in place and followed
  • Server infrastructure configuration, security and maintenance.
  • Capacity and performance management
  • Software configuration, updates, deployment and management
  • Security assessment and vulnerability mitigation of hardware and software estate.
  • Hardware installation and configuration in corporate and client data centres across the UK
  • 2nd/3rd level technical support for a live service, on managed service contracts
  • Highlighting areas of service and technology for improvements
  • Any other reasonable duties as required by the business

Skills/Experience:

Essential

  • Active directory
  • Systems & Tools: Microsoft Exchange, Windows Server (2019+), SharePoint (On-Premise), SQL Server, Microsoft Certificate Authority & Patch Management tools (e.g. ManageEngine Patch Manager)
  • Infrastructure Management: Ideally VMWare
  • Network & Security: LAN, WAN, VPN, DNS and network routing
  • Ticketing system use
  • Understanding of SLAs

Desirable

  • VMware Cloud Foundation
  • VDI Environment Administration, Horizon preferred
  • NSX Management
  • Firewall administration, Fortinet preferred
  • Linux OS preferably Ubuntu
  • Microsoft Intune
  • Microsoft EntraID
  • Cloud Platforms: Microsoft Azure (Azure AD, IaaS, PaaS, Azure DevOps), Amazon AWS
  • Understanding of Cyber Essentials +

Qualities

  • Team player who is driven and motivated
  • Ability to work on own initiative in a fast-paced environment
  • Embraces change and drives positive outcomes
  • Keen to take on the unknown

Package & discretionary benefits:

  • 25 days annual leave plus an additional 2 days after 2 years' service
  • 5 days additional holiday purchase available
  • Private medical insurance
  • Heath cashback plan with Healthshield
  • Pension scheme
  • Life cover 4 x salary
  • Season ticket loan
  • Salary exchange benefits (ride2work, pension)
  • Subsidised gym membership
  • Employee referral scheme

Role will be subject to an employment screening process and will require security clearance.

Tagged as: hybrid, microsoft product support, system administrator