SWLEOC Scheduling Admin support team member

SWLEOC Scheduling Admin support team member Band 3

Main area T&O Grade Band 3 Contract Fixed term: 12 months (37.5 hours Monday to friday) Hours Full time - 37.5 hours per week Job ref SWLEOC Scheduling team

Site SWLEOC Epsom Hospital (BLOCK G) Town Epsom Salary £30,630 - £32,346 per annum on pro rata basis Salary period Yearly Closing 21/06/:59 Interview date 06/07/2026

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The SWLEOC Scheduling Team coordinates approximately 450+ surgeries per month, fully utilising six theatres per day, six days a week. The scheduling team have to manage to 55 consultants schedules across the partnership complete nearly 6000 surgeries per year. The SWLEOC Administrative Support Team schedules around 600 virtual nurse appointments and 600 face-to-face Physical assessments each month.

The 2 successful candidate will be adaptable, dependable, resilient, organised, and possess strong communication skills. Candidates will be required to liaise with schedulers, nursing teams, and senior management while effectively prioritising workloads.

Successful candidates will have the opportunity to progress their careers within the NHS and build strong professional networks across GESH and our partner trusts. They will also develop their knowledge of medical terminology and gain a deeper understanding of surgical procedures and perioperative care.

Candidates will become part of a successful, award-winning team recognised for innovation, service excellence, and contributions to research and development.

• 27 days annual leave plus bank holidays ( Internal candidates will differ)
• Staff discounts and Blue Light Card discounts
• Opportunities for future development and career progression within the NHS

Main duties of the job

• Communicate with patients to set up a digital pre-assessment accounts
• Schedule patients virtual nurse and physical face to face appointments .
• Report to management any findings or issues
• Updating spreadsheets and localised computer systems

Candidate attributes and Key skills:

• Demonstrates interpersonal, verbal and written communication skills.
• Evidence of ability to prioritise workload with some direction.
• Proactive within scope of role.
• Able to identify when to seek advice and elevate complaints/problems.
• Team player with collegial working style and willingness to share responsibility
• Flexible, responsive approach to work.
• Committed to a "Patient/Client First" philosophy.
• Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
• Task prioritisation and organisation skills
• Understanding of the RTT Pathway ( not essential )
• Understanding of ICLIP ( not essential)
• At Least 6 months experience and administration environment

Working for our organisation

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

Please see the attached supporting document which contains more and person specification information about the role.

Person specification Knowledge

• Computer literate with experience using Microsoft packages i.e Word, Excel or other IT packages
• Knowledge of health and safety
• Basic knowledge of confidentiality and data protection
• Understand the principles of equality and diversity
• Basic knowledge of medical terminology
• Knowledge of the RTT pathway

Qualifications

• Good general education with GCSE or equivalent in English
• NVQ or working towards a NVQ

Experience

• Experience of working in administration environment
• Experience working in a customer service setting
• Experience in high pressure role
• Experience of working in hospital or care setting
• Experience using hospital IT packages i.e ICLIP or Bluespier

Skills

• Knowledge and awareness of diversity and inclusion
• Ability to communicate effectively, verbally and written to ensure high standards of care or treatment to service users
• Ability to provide excellent customer service and demonstrate compassion, empathy and understanding
• Ability to prioritise workloads and organisation skills
• Ability to work as a team player

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.