Support Worker - Emergency Services

About Us: At Dublin Simon Community, we're dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we'd love to hear from you. We're looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

About the job

Contract Type: Permanent - Full Time

Work Hours:37.5 hours per week, 7-day liability

Location: 2 vacancies available: Maple House and Longfields.

As a Support Worker, you'll help to meet service user needs on a daily basis. From facilitating participation initiatives to working with the wider team to discuss what's best for the service user, you'll help to change the lives of our clients. As a Support Worker you'll ensure effective and consistent best practice standards are followed in the Dublin Simon Community accommodation services. As well as our induction program, you will be provided with 10 training days throughout the year, ensuring you have the support and training to succeed in this role. You'll report to the Service Manager.

Responsibilities

• Support the project/key workers and management in the implementation of operational and strategic goals; following-up on support plan actions, supporting the service user to achieve their goals.
• Provide care interventions and daily living skills support including laundry, cleaning, etc.
• Assistance in managing medication/health regimes, accessing primary and secondary healthcare, liaising with GP and Pharmacists, methadone providers, arranging doctors/healthcare appointments and accompanying them to appointments.
• Therapeutic and diversionary interventions providing emotional and motivational support, promoting positive mental health attitudes, self esteem and self-respect.
• Process all incoming enquiries and referrals to accommodation of service users.
• Support service users to liaise with landlords and facilitate when moving location.
• Ensure consistent handovers, diary, incident reports and follow-ups, in accordance with organisation policies.
• BA/BS degree (level 7 or 8) in Psychology, Community Development, Counselling, Social Care, Social Work, or similar.
• 2 years experience working in a social or caring setting.
• Understanding of why people become homeless and the needs they have.
• IT skills including Microsoft, Excel, PowerPoint, Word and Outlook
• Excellent communicator, with the ability to advocate on the client's behalf.
• Ability to manage challenging behaviour, whilst being respectful and professional.

Preferred requirements:

• Experience of working with vulnerable and disadvantaged groups.
• Knowledge of the homeless sector.

Please note:

If you are unsure of any of the requirements, please contact the Recruitment Team at . Shortlisting will continue throughout the recruitment process.

Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.

Human Resources Department5 Red Cow LaneSmithfieldDublinD07 PD37Ireland

Recruitment Office

Dublin Simon Community5 Red Cow LaneSmithfieldDublinIreland