Support Engineer(L4)

Amazon Lab126 Support Engineer Job Description

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

Role Overview

As a Support Engineer on the Core Device OS team, you will be responsible for maintaining critical OS components, pipelines, services, tools, and application development frameworks, working on projects that enhance customer-device interaction. This role requires quick learning, adaptability, and handling multiple overlapping tasks.

Key Responsibilities

• Provide first-level support for Jiras, tickets, and operational issues from production services.
• Perform troubleshooting and debugging of incoming Jiras and tickets across multiple product lines.
• Work on maintenance-driven coding projects, primarily in AWS, CDK, and basics of C++.
• Set up and maintain cloud infrastructure.
• Develop tools and automate manual operational tasks for easier maintenance.
• Build monitoring dashboards and report system health and support metrics.
• Collaborate with remote development teams to hand off or take over active support issues and contribute to a team knowledge base.

Daily Activities

• Create and manage cloud infrastructure.
• Debug and fix issues.
• Deploy features in the cloud.
• Develop tooling and CDK scripts.
• Participate in on-call support.

Basic Qualifications

• 2+ years of software development or technical support experience.
• Experience working with Unix systems.
• Proficiency in troubleshooting and debugging technical systems.
• Experience scripting in modern programming languages.

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development.
• Experience with hardware and software RAID maintenance.
• Familiarity with REST web services, XML, and JSON.

We support an inclusive culture that empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit for more information. Amazon is an equal opportunity employer and does not discriminate based on protected status.