Support Engineer, DCOSE
Posted 1 day 2 hours ago by Amazon
Job ID: Amazon Data Services UK Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running and support all AWS data centers, servers, storage, networking, power, and cooling equipment to ensure continual access for customers. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate across AWS to deliver high safety and security standards while providing scalable capacity at the lowest possible cost. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
As a Support Engineer, you will work with partner teams, user stories, and hardware repair data to drive strategic improvements. You will manage feature and region User Acceptance Testing, ensure thorough testing, properly identify and communicate defects, and uphold high documentation standards. You will stay up to date on applicable data center operation tooling to provide feedback on defects and areas of improvement before features are released. You will collaborate with service owners and hardware design teams to create hardware repair workflow instructions that align with operational capabilities and ensure clear communication of repair steps. You will review runbooks and workflow data to drive operational improvements and support specific hardware needs. You will demonstrate excellent judgment, communicate clearly with stakeholders and partner teams, and maintain high standards in documentation.
Support Engineering combines operational support and systems engineering to build and run large-scale, massively distributed, fault-tolerant services and systems dedicated to Government customers. Support Engineers ensure AWS services - both internally and externally visible - continually raise the bar on security, availability, and scalability. You will monitor capacity and performance, optimize existing systems, build infrastructure, and pursue automation to eliminate repetitive work. You will manage complex operational challenges of scale, collaborating with other teams to drive large-scale system decisions.
Our culture emphasizes diversity, intellectual curiosity, problem solving, and openness. We encourage collaboration, bold thinking, and mentorship to learn and grow. We promote self-direction on meaningful projects within a supportive environment.
Key job responsibilities- Complete detailed testing on new features and new region tooling
- Document and communicate necessary changes before feature or tooling release to end users
- Maintain expert understanding of operational repair tooling
- Drive operational efficiency improvements through instruction modifications and creation
- Initiate instruction improvements based on customer feedback and repair data
- Collaborate with service and hardware teams to determine effective repair approaches
- Author repair workflow instructions and make updates
- Review peer-authored new instructions to raise the bar before release to end users
A day in the life
AWS is a fast-paced environment where we "Work Hard, Have Fun, Make History." On a typical day, engineers might deep dive to root cause a customer issue, investigate a metric, consult with colleagues, or discuss radical new approaches to automate operational issues.
Our team is dedicated to our customers and solves issues in a timely fashion. You will work closely with your region's Data Center Technicians and collaborate with fellow DCOSE Repair engineers worldwide to resolve issues efficiently.
Diverse ExperiencesAWS values diverse experiences. If you do not meet all preferred qualifications, we still encourage you to apply. If your career is just starting or you have non-traditional experience, do not hesitate to apply.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by startups and Global 500 companies alike.
Inclusive Team CultureWe foster inclusion through employee-led affinity groups and ongoing learning experiences. Our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences celebrate diversity. These values align with Amazon's Leadership Principles.
Mentorship & Career GrowthWe offer knowledge-sharing, mentorship, and career development resources to help you grow as a professional.
Work/Life BalanceWe value work-life harmony and strive for flexibility to support you at home and at work.
Qualifications BASIC QUALIFICATIONS- Experience troubleshooting and debugging technical systems
- Experience working with device technologies under development, flashing firmware, basic device debugging, and reading/pulling device logs
- Experience troubleshooting and maintaining hardware and software RAID
- Experience scripting in one or more languages (e.g., Bash, Python, Perl, Ruby)
- Knowledge of networking protocols such as HTTP, DNS, and TCP/IP
Amazon is an equal opportunities employer. We believe that a diverse workforce is central to our success and make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify and build. We respect privacy and data security; see our Privacy Notice for details on data collection and use. We do not discriminate on protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application and hiring process, please visit our accommodations page for more information.
Posted dates and times may be shown for transparency but do not imply current openings. This job posting is informational and may be updated or removed at any time.