Support Engineer

Job Title: Solutions Architect (Temporary Support Engineer)

Job Description

This temporary Solutions Architect role focuses on providing reliable technical support and operational assistance for internal tools and systems. You will troubleshoot issues, support users and stakeholders, document solutions, and collaborate with cross-functional teams to resolve go-to-market challenges efficiently. This is not a permanent position, and remote work options may be available depending on business needs and local requirements.

Responsibilities

• Communicate clearly and professionally with stakeholders to provide updates on issue status, next steps, and expected resolution timelines.
• Provide timely technical support by triaging, diagnosing, and resolving reported issues across internal tools and systems.
• Document troubleshooting steps, known issues, and best practices to enhance support efficiency and overall service quality.
• Identify recurring problems and recommend process improvements to reduce future incidents and improve operational stability.
• Support basic operational tasks, including access support, configuration guidance, and issue reproduction to assist in root-cause analysis.
• Collaborate with cross-functional teams to ensure effective resolution of go-to-market and operational challenges.
• Use ticketing and workflow tools to manage, track, and prioritise incoming support requests.
• Manage multiple concurrent requests while maintaining high standards of accuracy and responsiveness.

Essential Skills

• Proven experience in support engineering or a similar technical support role, with a focus on triaging and incident response.
• Strong problem-solving skills, with the ability to debug issues systematically and explain solutions clearly to technical and non-technical stakeholders.
• experience with ticketing and workflow tools such as ServiceNow, Jira, Zendesk, or similar platforms.
• Working knowledge of common desktop and web technologies, including web browsers, networking fundamentals, and SSO/authentication concepts.
• Ability to manage multiple requests simultaneously and prioritise effectively in a fast-paced environment.
• Strong written and verbal communication skills, with a professional and customer-focused approach.
• Ability to document technical processes, troubleshooting steps, and known issues in a clear and structured manner.

Additional Skills & Qualifications

• experience working with internal tools and systems in a technical support or operational capacity.
• Familiarity with desktop technologies and common workflow tools used in enterprise environments.
• Ability to identify patterns in recurring issues and contribute to continuous improvement initiatives.
• Comfort working cross-functionally with a range of stakeholders to resolve operational and go-to-market challenges.

Why Work Here?

You will join a technically focused environment where support engineering is valued as a critical part of delivering reliable internal tools and systems. The role offers the opportunity to work with modern ticketing and workflow technologies, collaborate with cross-functional teams, and develop strong troubleshooting and incident response skills. The temporary nature of the position provides flexibility, and there may be options for remote work depending on business needs and local requirements.

Work Environment

The work environment is fast-paced and highly collaborative, with a strong emphasis on clear communication and efficient issue resolution. You will work primarily with desktop and web technologies, including browsers, networking fundamentals, and SSO/authentication tools, and you will use ticketing and workflow systems such as ServiceNow, Jira, or Zendesk to manage support requests. The role may be performed remotely where business needs and local regulations allow, and you will spend much of your time working in a structured, process-driven setting focused on high-quality technical support and documentation.

Dublin, Ireland

Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No. 909257. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.