Support Engineer

Overview:

We're looking for multiple hands-on 2nd Line Support Engineer's to join our IT team and play a key role in delivering reliable, day-to-day technical support across the business. This role is ideal for someone with solid experience in supporting Microsoft Office applications and a good understanding of basic networking principles.

You'll be responsible for handling escalated support issues, assisting with IT operations, and ensuring end-users have a smooth and productive technology experience.

Key Responsibilities:

• Provide 2nd line technical support to end users via ticketing system, phone, and in person
• Troubleshoot and resolve issues related to Microsoft Office 365, Windows OS, and basic networking
• Support and maintain user workstations, laptops, printers, and mobile devices
• Assist with network troubleshooting (IP, DNS, DHCP, connectivity issues)
• Manage user accounts, permissions, and access through Active Directory and Microsoft 365
• Document solutions and contribute to internal knowledge base
• Work closely with 1st line and 3rd line teams to escalate or resolve complex issues
• Participate in hardware/software rollouts, patching, and updates
• Maintain high levels of customer service and ensure timely resolution of issues

Skills & Experience Required:

• Dutch and English - REQUIRED
• Proven experience in a 2nd line IT support role
• Strong knowledge of Microsoft Office 365 (Word, Excel, Outlook, Teams)
• Solid understanding of Windows desktop environments
• Basic networking knowledge (e.g., TCP/IP, DNS, DHCP, switching, wireless)
• Hands-on troubleshooting skills and a proactive, problem-solving approach
• Experience with Active Directory and user administration
• Familiarity with ticketing systems and remote support tools
• Good communication skills, both written and verbal
• Able to work independently and manage multiple priorities

If you are interested, please apply or send your CV directly to