Support Analyst
Posted 4 days 5 hours ago by IO Associates
£25,000 - £27,500 Annual
Permanent
Not Specified
Other
Lincolnshire, North Hykeham, United Kingdom, LN6 3
Job Description
Support Analyst
Lincoln (Hybrid) | Minimum 2 Days in the Office Per Week
£27,500 per annum + Excellent Benefits
Our client is a leading software provider within the healthcare sector, known for delivering innovative solutions and exceptional customer support. Due to continued growth, they are looking for a Support Analyst to join their expanding team.
Key Responsibilities- Provide customer support via phone and email.
- Troubleshoot and resolve application issues.
- Manage support tickets and meet SLAs.
- Perform SQL updates and generate reports.
- Work closely with internal teams to deliver excellent customer service.
- Strong IT and problem-solving skills.
- Excellent communication and customer service.
- Ability to manage multiple priorities.
- SQL or application support experience is desirable.
- Hybrid working.
- Ongoing training and career development.
- 22 days holiday + bank holidays (rising with service).
- Birthday leave and volunteering day.
- Private healthcare, pension, WFH allowance, and wellbeing benefits.
If you're passionate about IT support and delivering outstanding customer service, we'd love to hear from you. Apply now!